Complaints procedures

Provision of a means for local residents and businesses to comment or complain about any of the services it provides. Complaints may be about the quality of the service, delays in providing the service, discrimination or the behaviour of council staff or council representatives.

Coventry Direct

Coventry Direct is open 8am – 8pm Monday to Friday, and 9am – 1pm Saturday. Excluding bank holidays.

2nd floor, Spire House, New Union Street, Coventry, CV1 2PW

E-mail:

Tel: 0500 834 333

Fax: 024 7629 4413

http://www.coventry.gov.uk/form_speakup