The Adult Social Care Survey is a national survey commissioned by the Care Quality Commission and the Department of Health. All local authorities with Social Care responsibility have been asked to take part. It asks service users about the quality of life and their experiences of the services they receive.
The Adult Social Care Survey has been developed to understand at national level how well state provided services are meeting service user needs and is also used locally to inform service delivery and to monitor and develop standards.
The survey is run annually and is in its 7th year. The NHS Digital which collates the data has set clear guidance on how the survey must be carried out.
This is an exciting opportunity to hear from people using care and support services in Coventry.
The results from completed questionnaires help Coventry’s Adult Social Care Department to identify areas where care and support services can be improved and to identify where areas are performing well.
The survey helps to understand what is important to those people receiving care and support from the council.
Coventry City Council’s Adult Social Care Department will aim to send over 1,000 postal questionnaires to service users identified through a random sampling process.
The questionnaire contains 24 core questions. Answers from the questionnaire will be treated in strict confidence and will not affect help or services received. The survey is anonymous; no one will be personally identified unless something is written on the questionnaire which indicates they are being hurt, harmed or their wellbeing is at risk.
Questionnaires will be sent out to recipients in January and February 2017.
If you receive a questionnaire in the post please take some time to complete the form.
We would greatly appreciate your help in encouraging anyone who approaches you about the survey to complete the questionnaire.
If you require support or further information about this survey please call 024 7683 4879 on Monday to Thursday between 9.00am and 12.00pm or e-mail CommunityPerformance&Information@coventry.gov.uk