Consumer advice and protection

Take our advice and get to know your legal rights when you buy goods and services.

Advice and guidance available

This area contains guidance on what you should do before you buy goods and services to help ensure that you get what you want. It also tells you what you can do if you do need to make a complaint.

In consumer safety you can find a list of regulations that have been implemented for your safety and those around you. You can also find a list of recalled items from the Coventry section of the trading standards website. You can also find useful links, and information on European legislation
In the faulty goods page you can find the information you will need regarding faulty goods and also useful links to aid you.
In trading standards you can find information on law enforcement, and the laws that are there to help you, the consumer, also you can find information on trading standards and a link to the trading standards website for Coventry.

Further guidance is available on our part of the UK trading standards website at www.tradingstandards.gov.uk/coventry

If you would like to know more about the work of Trading Standards or you have a complaint about faulty or misleadingly described goods or services, you can contact us as below.

Further information

There is more information on the UK Trading Standards website, with information for Coventry found at www.tradingstandards.gov.uk/coventry (link to external website).

Contact Details

Telephone:
Consumer Direct 08454 04 05 06
Business Advice 0845 330 3313

Alternatively, you can complete an enquiry form via Electronic Mail to Consumer Direct (opens in a new window).

Get in touch

Also in Consumer advice and protection

Prosecutions Register

Coventry City Council