Customer Service

We are working hard to improve our services and make it easier for you to get in touch with us. We have set up a contact centre, open 8.00am to 8.00pm weekdays and 9.00am to 1.00pm Saturdays, one-stop shops and are continuing to invest in staff training and improved technology to help us deliver better services to you.

Find out more about customer services:

Contact Centre
One stop shops
Coventry Direct Express

We have also developed a set of customer service standards so you know what to expect when you phone, write or e-mail us. They are all contained in our leaflet 'Speak up, we're listening'.

If you have any comments on our customer service please let us know.

Downloadable documents

About PDFs and Accessibility

Speak up, we're listening leaflet (2114 kb)

Coventry City Council