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One-stop shops
We are improving our services and how we deliver them - this work is called Coventry Direct. We've already opened a contact centre, open 8.00am to 8.00pm weekdays and 9.00am to 1.00pm Saturdays, one-stop shops and we are continuing to invest in staff training and improved technology to help us deliver better services to you.
What is a one-stop shop?
We are working to make it easier for people to use our services in Coventry. One of the ways we are doing this is by opening "one-stop shops" in community locations around the city. One-stop shops offer a range of services – from queries about housing, neighbourhood wardens, or bins - all under one roof. The services you can access will not just be council services, but will include other organisations (such as the police and community groups).
Where are the one-stop shops?
Barley
Lea House
Barley Lea
Stoke Aldermoor
Bell Green Library and Learning Centre
Riley Square
Bell Green
Tile
Hill Library
Jardine Crescent
Tile Hill
We've also launched a mobile one-stop shop, the Coventry Direct Express, which visits different areas of the city every day offering council services and housing and Council Tax benefits advice.
What services and facilities do one-stop shops provide?
It may vary slightly in different locations, but all one-stop shops will provide:
- access to Coventry City Council services including bins, recycling, streetlights, potholes, abandoned vehicles;
- information and advice from other organisations;
- Age Concern (Stoke Aldermoor)
- Alcohol Advice (Stoke Aldermoor)
- Carer's Centre (Bell Green)
- Children's Information Service (Bell Green)
- Hate crime reporting (available at all but also a drop in surgery at Bell Green)
- Home fire safety checks
- Housing and Council Tax benefits (Stoke Aldermoor, Express)
- Local Jobs Team (Stoke Aldermoor)
- Refugee Employment and Training Project (Bell Green)
- Whitefriars Housing (Stoke Aldermoor)
- public internet access computers;
- private interview rooms;
- telephone access to Coventry Benefits Advice Line.
- Fortnightly welfare benefits surgery 1:30pm-3:00pm, starting on 12th May 2008. This service is hosted by Coventry Benefits Advice Line (Tile Hill)
Download our leaflets to find out more about the services available.
