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Social care support for adults

Social Services provides people between the ages of 18 and 64 with  personal  support and services to meet eligible needs. Social services works together with health and other organisations from the voluntary and private sector so that adults within Coventry maintain or improve their independence.


Specialist  teams in the city assess individual peoples needs, and provide and arrange services to meet eligible needs. Health services can also be accessed  in some of the teams. Anyone can contact them to discuss their requirements or they can ask a relative or friend to do this for them. The teams may also receive a referral through another source such as a GP, but people's permission will always be obtained before this is taken forward. The specialist  teams assist the following people:

  • People with learning disabilities
  • Peoples with physical or sensory impairment
  • People with mental health needs
  • People with HIV/Aids
  • People who care for others
  • People who are vulnerable and need protection
  • People with drugs / alcohol problems

Services, which are arranged for adults within Coventry, meet their individual needs and this takes into account communication, cultural, religion, language and gender.

When a referral is received someone from Social Services will visit the person to carry out an assessment so that they can gather more information on what type of support or help they may require. This will look at the range of needs that people can have. To get any support or care some of those needs must meet Social Services eligibility criteria.

What happens at an assessment?

We will:

  • Talk to the person concerned.
  • Talk to family and any carers involved Talk to others who may be involved such as your GP, friends and so forth.

We will only talk to other people or share information we gather if you actually consent to this beforehand and we will always explain how the information will be used and who we are going to discuss it with. Your assessment will not cost you anything.

How do I know if I am eligible for any support or care?

  • You will  to meet the Social Services eligibility criteria.
  • You will have to have  needs that  meet  the critical or substantial criteria.
  • We will give you advice about other agencies or resources who may be able to help you if you have needs that do not meet the critical and substantial criteria.

 What happens if I think my needs have changed?

  • You must tell us immediately.
  • We will carry out a new assessment.
  • If you do receive a service from Social Services then you will be reviewed regularly.

What happens if I think my assessment was not fair?

  • You can ask to have this reviewed.
  • If you are still unhappy after this you can comment or complain to the manager of the team who has been dealing with your assessment.

Useful Websites

www.ldpb.info
www.coventry.ldpb.info
Drugs advisory service
Alcohol advisory service

Contact Details

North Mental Health Team,
Lamb Street Centre, Lamb Street
Telephone: 024 7625 8222
West Mental Health Team,
Tile Hill Primary Care Centre, Jardine Crescent
Telephone: 024 7647 2662
East Mental Health Team,
Willenhall PC Health Centre, Remembrance Road
Telephone: 024 7621 2170
Asian Community Mental Health Team, 459 Foleshill Road
Telephone: 024 7668 5420
Centre for Independent Living (CIL) Team, Faseman Avenue, Tile Hill
Physical disability and HIV/ AIDS: 024 7678 5222
Occupational Therapy: 024 7678 5252
Deaf and deafened people: 024 7678 5250
Visual impairment: 024 7678 5250

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