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Coventry Interpretation and Translations Unit (CITU)

Coventry Interpretation and Translation Unit (CITU) was formed to deliver a cost effective interpreting and translation service to all Coventry based statutory, voluntary, private sector and other organisations.

CITU exists to provide an accessible, confidential, equitable, quality service to people whose first language is not English or who have a sensory impairment. The Provision includes sign language, audio tapes and Braille.

You can book an interpreter if you work for:

  • NHS England - Coventry and Warwickshire
  • Coventry and Warwickshire Partnership Trust (CWPT)
  • General Practitioners
  • Coventry City Council
  • Public and Private Sector (Price list is available on request)

Why do I need an interpreter?

People whose first language is not English can find it difficult to access services and to discuss their needs with practitioners. Without a properly trained professional Interpreter, people may rely on a member of the family or a friend ‘and confidentiality could be breached’.

What will the interpreter do?

Qualified and experienced Interpreters working for CITU provide accurate interpretation between patients/service users and practitioners. They are committed to CITU’s Code of Practice, which includes maintaining confidentiality of the patient/service user.

What languages can we provide?

At present CITU provides interpretation and translation services in more than 62 languages and it always endeavours to add more languages to its list, based on local needs.

How do I book an interpreter for a face-to-face appointment?

Help us by booking as far in advance as possible. It is good practice to book at least 24 hours in advance of the appointment. Try and group together the appointments of the same language. Unfortunately, we cannot guarantee to provide an interpreter at less than 24 hours' notice, although we will do our best to do so.

When you book an interpreter, you will need to provide:

  • The name and contact telephone number for the person booking the interpreter
  • The name of the professional who will be holding the appointment
  • The language you require and country of origin (if known)
  • The name of the patient/service user and their NHS Number, if known
  • The time, date and estimated length of the appointment
  • The venue, and where the interpreter should report to.
  • The patient’s/service user’s phone number, if you would like the interpreter to call them to confirm the appointment
  • Any additional information you think the service or interpreter needs.

If you want to book more than one appointment please email all of the above details to CITU@coventry.gov.uk

We will provide you with a job reference number at the time of your request. Your appointment is confirmed at that time unless we come back to you to tell you that we have any problem meeting your request. 

Cancellation of appointments?

We will always inform you if there is a problem at our end. If you have a problem, or you need to cancel the appointment, please call during office hours on 024 7678 6878 quoting the relevant job reference number. Appointments cancelled with less than 24 hours' notice will be charged.

Comments, compliments and complaints

Your feedback is important for us. We welcome comments, compliments and complaints about our service and will investigate any complaints fairly and promptly.

To make a comment or complaint, please write to the CITU Manager at the address below or email CITU@coventry.gov.uk

What to do in an emergency or out of hours?

If you require an interpreter for face to face interpreting in an emergency or out of normal office hours please ring 0798 4166959.

How do I get a telephone Interpreter?

You can access an interpreter by calling the Interpreting Service, during office hours on 024 7678 6878 and out of hours on 0798 4166959.

What if I need a written translation?

CITU provides high quality written translation of various leaflets, assessments, letters etc into various community languages. For further information, please ring 024 7678 6878.

Providing a quality service

  • All our interpreters arrive shortly before the appointment time, so that they can be briefed
  • Where possible could you cluster appointments, so that the interpreter can attend more than one appointment in the same visit
  • Should the interpreter fail to turn up, please call us on 024 7678 6878
  • At the end of the appointment, please complete and sign the interpreter’s referral form

We have produced our own Code of Practice which includes “Guidelines for Working with Interpreters”.

We also provide training on, “How to work effectively with Interpreters”. Please contact us for further information.

Note: Unfortunately we are unable to undertake interpretation and translation work direct from members of the public.

CITU’s opening hours:

  • Monday to Thursday: 9.00am to 5.00pm
  • Friday: 9.00am to 4.30pm
  • Out of office hours service can be accessed by ringing the mobile number: 0798 4166959

Coventry Interpretation and Translation Unit

Email: CITU@coventry.gov.uk

Tel: 024 7678 6878

Fax: 024 7652 0952

2nd Floor
James Brindley House
Canal Basin
Drapers Fields
Coventry
CV1 4LY

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