Coventry Interpretation and Translation Unit (CITU) was formed to deliver a cost effective interpreting and translation service to all Coventry based statutory, voluntary, private sector and other organisations.
CITU exists to provide an accessible, confidential, equitable, quality service to people whose first language is not English or who have a sensory impairment. The Provision includes sign language, audio tapes and Braille.
People whose first language is not English can find it difficult to access services and to discuss their needs with practitioners. Without a properly trained professional Interpreter, people may rely on a member of the family or a friend ‘and confidentiality could be breached’.
Qualified and experienced Interpreters working for CITU provide accurate interpretation between patients/service users and practitioners. They are committed to CITU’s Code of Practice, which includes maintaining confidentiality of the patient/service user.
At present CITU provides interpretation and translation services in more than 62 languages and it always endeavours to add more languages to its list, based on local needs.
Help us by booking as far in advance as possible. It is good practice to book at least 24 hours in advance of the appointment. Try and group together the appointments of the same language. Unfortunately, we cannot guarantee to provide an interpreter at less than 24 hours' notice, although we will do our best to do so.
If you want to book more than one appointment please email all of the above details to CITU@coventry.gov.uk.
We will provide you with a job reference number at the time of your request. Your appointment is confirmed at that time unless we come back to you to tell you that we have any problem meeting your request.
We will always inform you if there is a problem at our end. If you have a problem, or you need to cancel the appointment, please call during office hours on 024 7678 6878 quoting the relevant job reference number. Appointments cancelled with less than 24 hours' notice will be charged.
Your feedback is important for us. We welcome comments, compliments and complaints about our service and will investigate any complaints fairly and promptly.
To make a comment or complaint, please write to the CITU Manager at the address below or email CITU@coventry.gov.uk
If you require an interpreter for face to face interpreting in an emergency or out of normal office hours please ring 0798 4166959.
You can access an interpreter by calling the Interpreting Service, during office hours on 024 7678 6878 and out of hours on 0798 4166959.
CITU provides high quality written translation of various leaflets, assessments, letters etc into various community languages. For further information, please ring 024 7678 6878.
We have produced our own Code of Practice which includes “Guidelines for Working with Interpreters”.
We also provide training on, “How to work effectively with Interpreters”. Please contact us for further information.
Note: Unfortunately we are unable to undertake interpretation and translation work direct from members of the public.