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Telephone issues

We are having intermittent problems with our phone system. Unless your enquiry is urgent, you may want to call us back later or go online to report, apply or pay for services.

Emergency contacts

Consumer advice and protection

citizen's advice bureau.

Need Consumer Advice? Call Citizens Advice consumer service on 03454 04 05 06 or use the online reporting form. The service is open Monday to Friday from 9.00am to 5.00pm.

The Citizens Advice consumer service website also has advice leaflets and template letters to help you make a complaint.

The Consumer Group - Which? also have a dedicated Consumer Rights website that provides help to consumers getting to know their consumer rights, the Regulations and Laws surrounding these, and how to take action if you have a problem. 

What we can't help you with 

We no longer give advice by telephone, e-mail or to personal callers unless they have spoken to the Citizens Advice consumer service first. They will refer details of complaints that need specialist help to us. If we can, we will then contact you to offer advice.

We cannot deal with some civil issues, including disputes where both parties are consumers, or both are traders.

Trading standards - consumers

(via Citizen's Advice consumer helpline)


Tel: 03454 040506


Telephone lines open Monday to Friday
9am to 5pm (except bank holidays)
Calls to the helpline cost up to 9p per minute
from a landline. If you're calling from a mobile,
it'll cost between 3p and 40p per minute - if you
have inclusive minutes
it's the same as calling a

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