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Discretionary Housing Payments

Discretionary Housing Payments (DHPs)

We are currently experiencing a high volume of applications. In order that we can process your claim and make awards more quickly we are directing more resource to our processing team.

  • This means that for a temporary period we will be offering a revised telephone service. From Monday 28 January our customer telephone line will be open Monday to Friday between the hours of 11am – 2pm.
  • If you need to contact us outside of these hours please email us on dhpteam@coventry.gov.uk.

Please be assured if information is required from you to support your application, one of our team will contact you directly. Thank you for your patience and understanding.

If you cannot afford to pay your rent you may be able to claim extra help from the Council. This extra help is called Discretionary Housing Payments (DHPs). The Council has a limited amount of money for paying out DHPs so we may not be able to pay every claim. Our main priorities are to help prevent people from becoming homeless and to help ease financial pressure for vulnerable people who live in Coventry.

Who can claim a Discretionary Housing Payment (DHP)?

To be able to make a claim you must be a resident of Coventry and must be getting:

  • Housing Benefit, or
  • Universal Credit with an award for rent costs

Discretionary housing payments

Monday to Friday 11:00 till 14:00

Email: dhpteam@coventry.gov.uk

Tel: 024 7683 2727

Customer Service Centre
3 Upper Precinct
Broadgate
Coventry
CV1 1FS

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