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Pages in Homelessness

  1. New Homelessness Prevention Service
  2. Homelessness advice and support
  1. Homelessness applications
  2. Homelessness Directory

New Homelessness Prevention Service

From 3 April 2018 our homelessness service is changing due to the implementation of the Homelessness Reduction Act. From this date Coventry City Council has a duty to help all eligible customers, rather than just those with a priority need for accommodation. From April, you won't need to wait until you are homeless before asking us for advice and help

The legislation adds two new duties:

The Duty to Prevent Homelessness: Coventry City Council will help people at risk of losing suitable accommodation if they are threatened with homelessness within 56 days. We will attempt to prevent you losing your accommodation or help you plan a move to new accommodation. We may be able to help with benefits and discretionary payments to top up rent. We will also help people on receipt of an eviction notice from their landlord rather than asking them to come back when they have a bailiff's date.

The Duty to Relieve Homelessness: Coventry City Council will help all those who are homeless to secure suitable accommodation, regardless of whether they are intentionally homeless or in priority need. This duty applies for 56 days. This means that all eligible households are offered help to find a home. Local connection may be considered during this duty. Priority need may be taken into account to decide whether interim accommodation is owed. 

If neither of the above duties prevent or relieve homelessness, then those in priority need retain their right to be rehoused, but non-priority households will not be entitled to further help under the main housing duty.  For more information see the government's guidance on the new legislation. Find out more information about priority need.

What this means for you

The earlier you approach the Council, the more likely we'll be able to resolve your housing issues before you are made homeless. 

Until April 2018 you should continue to access the homelessness service as before by contacting Housing Options using the details at the bottom of this page or by telling us about your situation online

From 3 April, if you are threatened with homelessness or are already homeless, you will be able to contact our Prevention Team to get advice and book an appointment with one of our prevention officers. You won't require priority need to access the service. 

Our Prevention team will be able to: 

  • Provide housing advice and support
  • Provide advice on benefits and finance
  • Refer you to specialised advisory and support services
  • Work with you to create a tailored housing plan with steps towards securing a permanent home
  • Organise mediation with a landlord to prevent eviction
  • Provide interim accommodation if you meet the criteria
  • Give guidance on accessing the Private Rented Sector and Coventry Homefinder
  • Discuss and advise on other circumstances & issues relating to you housing situation

Please note that social housing will only be provided to those most in need. 

This website will be updated with more advice and information about the service at the beginning of April. For the current process, please see the other pages in this section. 

Housing options


Tel: 024 7683 4025

Fax: 0870 238 7594

Customer Service Centre
Broadgate House

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