Charging for Social Care
Payment of charges and appealing against decisions
How do I pay for care?
Payments can be made by Direct Debit, the internet, or in person at the Council House.
If you have been assessed to pay a charge towards a Community Services arranged care package, but do not pay by Direct Debit, you will be sent a statement showing the balance of you're account every four weeks. These statements will show any amendments to the weekly charge.
Will I still be charged if I miss my care services for some reason?
If you miss your entire planned care package due to illness, a hospital stay or holiday, over a week from Monday through to Sunday, you will not be charged for that week's service.
If you pay the maximum charge for home support, you will not be charged for cancelled services, providing you give seven days notice.
If you receive home meals, day care meals or day care transport, you will not be charged for the meal or transport element of the service when cancelled, providing you give seven days notice.
Who do I contact for more information or to appeal against the charge I have been asked to pay?
If you feel your charge is unreasonable, you have the right to appeal. For details about the appeals process, or to get more information contact the Financial Assessments Team.