How we make decisions

This details our decision-making processes and how we record our decisions.

Timetable of Council meetings

Our policies and procedures

This section shows our policies and procedures for delivering our services and responsibilities. Some of the information about policies and procedures will be covered by our constitution.

Policies and procedures for conducting council business

Codes of practice, memoranda of understanding, procedural standing orders, internal guidance about the division of responsibilities between committees and delegated authority, policies on communications between councillors and members of staff and similar information are included below.

Members' Code of Conduct

Policies and procedures for delivering our services

Including local area agreement memoranda and policies and procedures for handling information requests.

Policies and procedures about the recruitment and employment of staff

Details of how to apply for jobs with us and our current vacancies.

A number of policies, for example, equality and diversity, and health and safety, are also relevant to our employment of staff and can be found at:

Our Equality Strategy

Our Health and Safety approach

Customer service standards for providing services to residents, including the complaint procedure. Complaints procedures will include those covering requests for information and operating the publication scheme.

Our Customer Service Standards

Records management and personal data policies

This includes our information security policies, records retention, destruction and archive policies, along with Data Protection, Freedom of Information and related information laws (including data sharing) and policies.

Information Governance

Address: PO Box 15
Council House
Earl Street
Coventry
CV1 5RR

Telephone: 024 7697 5408