Our bin crews will out on Saturday 16 December catching up on missed collections from this week. Thank you for your patience.
If you have a disagreement over the height of a neighbour's hedge, you should always try and solve the problem by talking to your neighbour before contacting us.
You must have tried to solve the problem yourself before we will accept a formal complaint.
Advice about the process is also available from GOV.UK: High Hedges:complaining to the Council.
If, once talks are finished, you still want to make a complaint you will find downloadable forms and guidance notes below.
You should contact the Planning Enforcement Team before filling out the forms.
Before a high hedge complaint is investigated a fee (currently £190) to cover our administrative cost must be paid. Payments can be made online or by telephone 024 7683 1109.
The right hedge can be an ideal garden boundary but the wrong hedge may bring problems. Use this guide to help you agree what is right for you and your neighbours - Over the Garden Hedge leaflet.