We are having intermittent problems with our phone system. Unless your enquiry is urgent, you may want to call us back later or go online to report, apply or pay for services.Emergency contacts
There are several ways to pay a penalty charge notice - remember that the charge is lower for quicker payment.
If you have recently received a penalty charge notice, there may be a short delay, which can take up to 24 hours before the details are available on our online or telephone payment systems.
You can pay online using our secure payment facility 24 hours a day, 7 days a week with a credit or debit card.
You can pay with a credit or debit card using our automated telephone hotline which is available 24 hours a day, 7 days a week. Telephone: 024 7678 7778 (you will need a touch dial telephone).
You can pay in person at our Customer Service Centre
If you have mislaid your penalty charge notice, if you know your car registration number, we can trace the ticket within our system. Please note, this only applies to payment by post or in person NOT online.