Customer service and retail

19 April 2024

We have now officially opened our brand new Job Shop! 

We have included: 

  • Better accessibility
  • Adaptable air-conditioned rooms
  • Opportunities for increased collaboration with employers and service providers
  • New registration and booking system - coming soon.....

View our virtual tour.

The Job Shop offers a safe and welcoming environment for those requiring support to find their next positive destination, whether that be employment, education or training.

General vacancy enquiries can be emailed to jobshop@coventry.gov.uk.

A Job Coach will get back to you within one working day to discuss further vacancy details and help you to apply.

Remember to also follow us on social media to be kept up to date with the latest vacancies.

Please contact us by phone or email:

Email: jobshop@coventry.gov.uk
Phone: 024 7678 5740


Admin/Customer Service Team Manager

Salary: £11.54 per hour
Hours: Part time 20-25 hours
Location: Coventry CV1

Vacancy details: 

  • Position will involve administration duties, taking bookings and queries over the telephone.
  • Dealing with customer queries and hearing aid maintenance on the shop floor, occasionally working under pressure.
  • There may be an opportunity to train in some clinical procedures for the right person.
  • You must be a quick learner and be computer literate, with a reasonable understanding of Microsoft applications.
  • Training will be given but we use various IT platforms so if you're terrified of technology then this probably isn't the role for you!  

72426: Retail Assistant

Salary: NMW
Hours: Full time - 37 hours 
Location: Coventry CV1 

Vacancy details:

  • A happy friendly individual.
  • Experience is desired but not essential.
  • Must have an aspect of customer service experience.
  • Confidence with talking to customers and attend to their needs.
  • Answer customer queries. 
  • Serving customers & provide quality customer service
  • Maintain good communication with the team
  • Booking deliveries in
  • Replenishment of stock
  • Pricing of stock
  • Helping with visual merchandising
  • Keep store clean and tidy. 

71603: Retail Travel Advisor 

Salary: £21,500 Per Annum 
Hours: Part-time - 30 hours
Location: Coventry CV6

Vacancy Details: 

  • You will be trained to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products.
  • You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.  
  • Excellent customer service skills
  • Strong commitment to achieve targets and overcome challenges Team player who engages and collaborates at all times with customers and colleagues.
  • An organised individual who takes pride in their work and responsibility of their own development.
  • Ability to use initiative to proactively spot and resolve potential problems.
  • Passion to work within tourism, although travel experience is not essential.
  • Confidence to handle multiple currencies and administrative tasks whilst complying with procedures.
  • Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand.
  • Shift patterns are normally shared 4 weeks in advance 

The Job Shop

Monday to Friday, 9.30am (Thursdays 10.30am) to 4.30pm.

Address: West Orchards Way
Coventry
CV1 1QX

Telephone: 024 7678 5740