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The Information Advice and Support Service is often able to help when parents do not agree with the decisions or provisions made by Schools or Local Authorities (LAs) for their child's special educational needs.
Most disagreements can usually be resolved quickly with all parties working together with the child's best interests at heart.
Local Authorities must make disagreement resolution services available to parents and young people. Use of the disagreement resolution services is voluntary and has to be with the agreement of everybody involved. Even though the Local Authority has to provide these services, disagreement resolution services must be independent. Parents and young people can also access informal support in resolving disagreements through the local impartial Information, Advice and Support Service and with the help of Independent Supporters.
Where disagreement persists the SEND Information Advice and Support Service aims to inform parents and schools about the range of support available for disagreement resolution. Including involvement, if applicable, from the Special Educational Needs and Disability (SEND) Tribunal
The Local Authority have a duty to provide disagreement resolution services. This is commonly known as Mediation.
To find out about the local Mediation Service please see below or contact the Local Authority or telephone the SEN Management Services on: 024 7683 1614.
The following organisations are available to help you resolve disagreements. You should contact the organisation you choose who will talk to you about the process:
Tel: 07582 548611Marilyn Webster - Director (email: firstname.lastname@example.org)
Tel: 03330 062 835 http://www.kids.org.uk/mediation-infoSusanna Diegel - SEN Mediational Regional Manager (email: email@example.com)
Charles Horn Mediation Services Tel: 07856 534777Charles Horn (Email: firstname.lastname@example.org)
Using the service does not affect parents' rights of appeal to the SEN Tribunal (SENDIST) and the service is free to parents and can be used at any time during a disagreement. The mediation meetings are always held locally as close as possible to the people involved.
The Coventry Special Educational Needs and Disability (SEND) Local Offer brings together information for children and young people with special educational needs and disabilities and their families. The SEND Local Offer will cover services available to the public across education, health and social care: