Support for Older People
Eligibility criteria - what is it?
Eligibility is about working out who we can support with services. It is based on a national framework called Fair Access to Care Services (FACS) which helps Councils to make sure that the way in which they support people is fair, open and consistent.
What are the criteria?
There are four bands which measure the seriousness of the risk to someone's independence and well-being or other consequences if their needs are not addressed. These are:
How do we apply the criteria in Coventry?
We can provide services to people whose needs are within the critical and substantial bands. This is worked out by using a FACS assessment tool and it takes place at the end of an assessment. Your case manager will be able to explain what this will mean in your individual circumstances.
Even if your needs do not meet the critical and substantial eligibility bands we will still be able to give you advice and information or put you in touch with someone else that can better help with your situation.