You have the right to ask for environmental information held by the Council.
Anyone can ask to see any environmental information they think we may have. But if it is personal information about yourself, you need to ask under the Data Protection Act 1998.
There is no need to tell us why you want the information, but you have to tell us if you are going to use it for anything apart from research or for your own personal reasons. If you want to use it for other reasons, then we may make a charge or ask for other conditions.
The regulations say that for all requests:
Please note that any requests made on the phone or face to face, will be replied to in writing so you can check we have the right details.
If we decide to charge for the information to be re-used or published, we will use our current charges for Copyright, Land Charges, Land Quality Information and Re-Use of Public Sector Information Regulations 2005.
If your request is too large, we may not be able to provide all of the information without making a charge. If we need to charge, we will tell you how much.
Unless we are waiting for a payment, we will give a reply within 20 working days, or 40 for large or complicated requests.
We might not be able to give you the information you want because of legal reasons. The Information Commissioner will make sure we are acting properly.
You can complain if you don’t think we have dealt with your request properly. You might complain about:
When we refuse to give information you will be sent a Refusal Letter to explain why. Reasons to appeal may include:
You can complain to the Information Commissioner if you feel we have not acted correctly, but only after you have sent your complaint or appeal to us and are still not happy with the answer.
If you are not happy with the way we have dealt with your request, you can ask for an internal review. Please contact the Information Governance Team to arrange this.