What information should be in my appeal?
- Your appeal must clearly state who the appeal is from and be either:
- made in writing and signed by you, or
- sent on an email. The email must be from an email address that we already hold for you on our records.
- The appeal can be made by someone else on your behalf, such as a representative. We can accept the appeal if you give permission for a representative to make the appeal on your behalf.
- Your appeal must be made within one month of the date on your decision letter.
- If there are reasons why you could not send your appeal to us in that first month, you must contact us as soon as you can and explain why you could not appeal earlier.
- You must make it clear why you do not agree with the decision. It is not enough to say "I do not agree with the decision" or "the amount of benefit I have been awarded is not correct". You need to say why, and give facts. Sometimes it will be helpful to support your appeal with evidence.
- If you are a landlord, you can also appeal as explained above, but only in relation to a matter directly affecting you. For example, as a landlord, you can appeal if we are seeking to recover a Housing Benefit overpayment from you. You will need to clearly confirm the name and address of your tenant that your appeal is for.
Benefits service
Address: Broadgate HouseCustomer Service Centre
Broadgate
Coventry
CV1 1FS