What can I do if I disagree with the decision?
If you disagree with the decision, you have the right to request a reconsideration which must be submitted in writing or by email. This must be made within one calendar month from the date of the decision or the date that is quoted on your decision letter.
Your reconsideration request must include:
- The case reference the reconsideration relates to
- The reason you disagree with this decision
- Any additional supporting evidence which was not submitted with the initial decision
Once we have received your reconsideration the case will be assigned to another officer who will review the case and they may contact you to discuss this in more detail or request further information.
If a support worker or third party is requesting a reconsideration on behalf of a customer, they must have submitted an Authority to Act that relates to the Community support grant scheme and is signed and dated by the customer.
Community Support Grant
Telephone line is open 11am to 1pm, Monday to Friday (excluding bank holidays)
Address: Customer Service Centre3 Upper Precinct
Broadgate
Coventry
CV1 1FS
