Complaints about schools

Remember there is more than one view of every incident. This is not to say we should doubt what a child or another adult has said, but keep in mind it may not be the whole story.

After weighing up what you think has happened, arrange to discuss it with your child's teacher, or another senior member of staff.  They will respond immediately whenever they can, but please do not confront them in the classroom or if they are on duty elsewhere in the school. Sorting out complaints takes time.  Make an appointment so as to give everyone involved enough time to talk through what happened.  Listen to the other side of the story.  In the light of what you now know, do you feel differently?  Was action staff took reasonable?  Make sure you talk through the next steps. "What do you think we can do now?"or "Where do we go from here?"

If you are not satisfied with the response you get, make an appointment to meet informally with the head teacher.