Priority Services Register (PSR)

The Priority Service Register is a scheme that provides extra support to those who may be more vulnerable such as the elderly and very young or those who are chronically sick. The service is available from all electricity and gas suppliers and distributors.

The free services offered can include:

  • Advance notice of planned power cuts for customers who depend on their energy supply for medical reasons
  • Password protection scheme to protect against bogus callers
  • Bill nominee scheme to enable payment of bills via a third party
  • Meter repositioning for easier access
  • More regular meter readings to reduce estimated bills
  • Suitable bills for those with visual impairments (braille, large print, etc)
  • Free annual gas safety check
  • Debt and disconnection support
  • Extra support in the event of supply interruptions

Customers should contact their energy suppliers and distributors directly and sign up to their Priority Service Register. The local distribution company for Coventry is National Grid - 0800 096 3080.