National support and advice agencies

Citizens Advice

Provides free and independent consumer advice on a wide range of issues including energy use.

Energy Ombudsman

Acts as an independent broker to resolve complaints between energy suppliers and customers. This service is approved by Ofgem and customers are not charged for using the service.

Energy Saving Trust

Advice on saving money in your home through energy-saving tips and home improvements.

Energy suppliers

Call your supplier if you are struggling to pay your energy bill as soon as you are able. Your supplier will also be able to tell you if you are on their cheapest tariff and if there are any grants/further help you may be entitled to. Your supplier's phone number can usually be found on your most recent bill. To find out the energy supplier of a property in Coventry, contact the following with details of the address and/or meter serial number:

Gas - Call the Meter Point Administration Service on 0870 608 1524.

Electricity - Call Western Power Distribution on 0800 096 3080. The local distribution company for Coventry is Western Power Distribution.

British Gas Energy Trust

E.ON Next Energy Fund

Financial support, replacement of inefficient white goods and debt write-off for eligible customers struggling to pay their bills.

National Energy Action

A national organisation that campaigns to end fuel poverty.

Tel: 0191 261 5677

National Insulation Association

A trade association for cavity wall, external and internal wall, loft and roof insulation. Website provides a directory of local installers.

Ofgem

The Office of Gas and Electricity Markets. Their main duty is to protect the interests of gas and electricity consumers both now and in the future. They offer advice on switching, tariffs, complaints, smart meters and more.

Scope - Disability Energy Support

Charity offering free energy advice to disabled people