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Our aims for your waste

Bin collections

What we aim to do and how you can help us

You can help us by:

  • putting your bins out for collection by 7am on the collection day and taking them back to your property as soon as possible
  • not overfilling your bin. Keep the lid closed and please do not put extra bags at the side of the bin- we cannot take these away
  • not filling your bin with heavy objects, such as rubble or soil
  • recycling as much of your waste as possible in your recycling bin 

We aim to:

  • make regular collections when we say that we will - if we have missed your bin please tell us within 48 hours of your collection day, and after 4pm on the day of your collection (when crews will have completed their rounds) 
  • provide the bins that meet your needs. Please ask if you need extra or smaller bins. We can also collect extra bins on request
  • replace bins damaged or stolen free of charge 
  • treat all waste in accordance with the law and with consideration to the environment and our customers whilst making sure we recycle as much as possible
  • be courteous, helpful and polite at all times
  • introduce new kerbside recycling schemes in partnership with residents and listen to your opinions
  • lead by example - reviewing our own waste and applying the objectives described above
  • work with partners to make sure that all of our waste activities are provided in the most suitable way
  • be good managers of any hazardous waste and make sure we dispose of it to the latest legal and safety requirements.

Customer Services

Open 9.00am–5.00pm Monday to Friday (excluding bank holidays)


Tel: 0500 834 333

Mobile friendly 024 7683 4333
Emergency out-of-hours 024 7683 2222

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