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Information, advice and advocacy support

Where can I find information and advice about benefits, debt and housing?

Find out about all the different types of benefits available, the eligibility criteria and how to make a claim

A useful Government funded free and impartial service for help with money management, benefits and debt advice is Money Advice.

We also commission a range of advice services to ensure that the needs of Coventry residents are met, these include:

Citizens Advice Coventry

Coventry Citizens Advice offers free, confidential, impartial and independent advice on a wide range of issues, including consumer, housing, child support, divorce and is a major provider of financial advice whether this is simple debt or more complex problems. Use the link above to access a range of fact sheets and other information resources or to find out how to access online, telephone or face to face advice.

Coventry Law Centre

Coventry Law Centre provides free legal advice and representation to people facing disadvantage in Coventry. The Law Centre specialises in the following areas of law: Community Care, Discrimination, Employment, Family, Housing, Asylum and Immigration, Money and Debt, and Welfare Benefits. Use the link above to find out more about the Law Centre and how to access their services.

Coventry Independent Advice Services

Telephone 024 7652 1100

Coventry Independent Advice Services is a charity offering free advice, information and support to all Coventry residents. Coventry Independent Advice Services is the new name for free neighbourhood advice in Coventry. Bring together the well-established advice services that were previously delivered by Willenhall Advice Centre, Wood End Advice and Information Centre and Holbrooks Community Care Association.

The service is confidential and their skilled advisers can help with things like:

  • Helping to sort out debt and other money problems
  • Challenging decisions on benefit claims
  • Giving basic advice and information about housing and other welfare issues 
  • Helping people to find other appropriate sources of support
  • Identifying entitlement to benefits and helping make claims

Housing Options Team

Our Housing Options Team provide advice, assessment and assistance to people with a housing need. The service has three sections:

  • Homelessness Assessment - If you are homeless or threatened with homelessness within the next 28 days, an assessment can be provided to establish:
    • if we can help you to prevent your homelessness
    • if your homelessness is legally valid
    • if you are owed any duties from the council due to your homelessness
  • Coventry Homefinder – is the system used to gain social housing.  Coventry City Council does not own any council houses, we work with registered housing providers who provide this type of housing in Coventry.  Coventry Homefinder is used to advertise available properties that you can place bids (express and interest in) in order to be considered for a property. You need to register with Coventry Homefinder to place bids on properties.
  • Private Rented Sector – we can assist as small group of people who are homeless with private rented accommodation.  People will be directly referred by the homelessness team for this service. Anyone who rents their home from a private landlord and makes a successful claim for housing benefit will have their benefit worked out using the local housing allowance rates. People looking for a private rented home within the West Midlands can also search for properties on

Adult Social Care Direct


Tel: 024 7683 3003

2nd Floor
Broadgate House

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