Bin collections update

Our bin crews are out and collecting scheduled Friday collections as well as catching up on missed collections from this week.


Pages in Homelessness

  1. Homelessness advice and support
  2. Homelessness prevention
  1. Homelessness applications
  2. Homelessness directory

Homelessness advice and support

We provide assistance to people who are homeless or threatened with homelessness.

Check what help you can get with your housing situation by telling us about your situation.

Please do not wait until you are actually homeless before contacting us. Once you have been made homeless, it is much more difficult for us to help you resolve your situation.

Our ability to prevent homelessness is improved if we are given the opportunity to intervene and assist you with housing problems sooner rather than later.

We may be able to offer advice and assistance that allows you to remain in your home.

If you are a private tenant, housing association tenant or home owner and need housing advice, our housing advice service can help you with a range of issues such as:

  • Landlord and tenant issues
  • Your rights to stay in your home
  • Housing debt such as mortgage or rent arrears
  • Affordability issues
  • Private renting
  • Homeless support

If we cannot prevent you from becoming homeless from your existing home or are unable to find you alternative accommodation, then we may provide you with temporary accommodation which could be bed and breakfast.

Please remember that we are responding to a crisis situation. We therefore have to rely on emergency accommodation which can be anywhere in the city. We realise the difficulties this can cause with schooling, employment etc, so making a homeless application should be seen as a last resort.

The Council is under a duty to protect the public funds it administers, and will use the information you have provided for the prevention and detection of fraud. It will also share this information with other bodies responsible for auditing, administering public funds and will use it for comparison across the Council and with external organisations for the prevention and the detection of fraud. For further information on data matching exercises, see


Housing options


Tel: 024 7683 4025

Fax: 0870 238 7594

Customer Service Centre
Broadgate House

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