You can reserve any item available on our online catalogue (which is the majority of our stock). Libraries hold small collections of stock which are for reference use only and can only be used in the library. This includes the homework collection for children.
If you cannot find an item on the online catalogue and you have tried searching using different terms i.e. the correct title, author, ISBN etc, it is likely that we do not stock the item. You can place a stock request at this point and the library service will consider buying the item or inter-library loaning the item for a fee.
You can reserve as many items as you want but if you pay reservation fees your ticket will be blocked if the unpaid balance is £10 or more (this would limit you to nine reservations until the balance is paid on your account). Children up to the age of 16 do not pay reservation fees but they can only have a maximum of 20 items on loan at one time so please bear this in mind.
Children under the age of 16 and those with a hearing and/or visual impairment do not have to pay reservation fees. For most adults, you will be charged a reservation fee (with a reduced fee for Passport to Leisure and Learning holders). The reservation fee should be paid when you place the reservation.
We regularly check our reservation shelves for uncollected reserves and return them to the branch they have come from (or to satisfy the next reservation in the queue) after around 10 days although this can vary by branch. You should be prompt collecting your reservations to ensure the item is not removed from the reservation shelf as an uncollected reserve.
If the item has already been sent to the library for collection we will expect you to pay the reservation fee as whilst the item has had a reservation placed on it for you it has been taken out of circulating stock which could prevent someone else from loaning the item. You should let us know as soon as possible after placing the reservation that you no longer want the item.
You should check with a member of staff about the status of the reservation. The reservation could be 'open' which means that it has not been found and staff may be able to place a reservation on a different copy of the item (i.e. a paperback version rather than the hardback version the reservation was placed on) or it may be that the item has not yet arrived at the branch ready for collection (this would be the case when our internal deliveries are cancelled).
If staff cannot find the item you have reserved they will make the item missing from stock and similarly if an item is found or returned and is in bad condition we may withdraw the item from stock. There are usually other copies of the item in the system to satisfy your reservation but if there aren't any, you will be offered a refund if you have paid the reservation fee or a free reservation next time.