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Change of bank details for Council payments

Pages in Change of bank details for Council payments

  1. Change of bank details for Council payments
  1. Change of banks to NatWest - FAQs

Important changes that may affect your payments to Coventry City Council

Following a tender exercise, the Council has appointed NatWest Bank to provide its banking services from 1 October 2016, replacing HSBC. From 1 December 2016, our HSBC bank accounts are being closed and you will be unable to make payments to them.

The new NatWest bank details are:

Account Name: Coventry City Council General Account
Sort Code: 56-00-45
Account Number: 38490927    

Address for NatWest Bank:
Coventry City Branch
24 Broadgate

Please remember to quote your Council Tax/Business Rates account number or Accounts Receivable invoice number when making any payment. This information is shown on the front of your bill.

Who is affected?

This change affects all Coventry City Council bank accounts into which payments are made for example Council Tax, Business Rates, Commercial Rents and other debts. 
If you are a Coventry citizen, individual or a business who makes payments to the Council, you may need to take action, so please take a few minutes to read the following information. If you need to change the bank account information you hold for making payments to the Council, please do this straightaway through your own bank, either online or through a branch.

Please note: if you currently pay the Council by Direct Debit you will not be affected by this change and NO action is required.

The table below shows the various payment options and if you need to do anything:

Payment Options Do I have to do anything? What you will need to do
Online payment (via your own bank) Yes You will need to amend your existing template or create a new one with the new NatWest details. If you use the predefined list on your search options for Coventry City Council then this will automatically be updated to reflect NatWest details. Please do not forget to quote your reference/invoice number when making payment.
Standing Order Yes You will need to amend your existing instruction/mandate with your bank whether that be online, telephone banking or by visiting your bank branch.

(typically businesses)

Yes You will need to amend your systems to the new NatWest details. Please do not forget to quote your reference/invoice number when making the payment.
Direct Debit No All direct debits will automatically change over to NatWest.
Online via the Council’s website No You will not need to do anything different
Automated Telephone Payment Service No You will not need to do anything different
Payment slips No You can continue to use the existing payment slips that were sent out with your bill until further notice.

We apologise for any inconvenience this may cause and thank you for your co-operation.

What happens if I forget to change my standing order or online payments from my own bank?

We are working closely with NatWest Bank and HSBC Bank to identify payments that are sent to the wrong account. However, it is possible that if you forget you may incur charges and for example, your Council Tax or Business Rates account may show as being in arrears. This can easily be avoided by choosing to pay by Direct Debit.
We have included notifications and reminders of the move to NatWest Bank in bills, invoices and reminders.

What is the best way to pay bills from Coventry City Council?

Direct Debit - the Council is urging all people who make regular payments to change to Direct Debit wherever possible.

Why should I change to Direct Debit?

More and more of our customers pay by Direct Debit. Why not join them?

  • Direct Debit is an easy way to pay your bills, without the worry of remembering when payments are due
  • It reduces the running costs of the Council which in turn will keep the Council Tax down
  • There is no need to contact your bank each year to change your payments
  • You are protected by the Direct Debit Guarantee; a Direct Debit does not allow the Council unlimited access to your bank account
  • The Direct Debit Guarantee states the Council MUST notify you in advance of changes to the amounts and the due dates
  • You are also protected by the Coventry City Council Direct Debit Guarantee which means if we make an error we will immediately refund the amount to you.

How do I apply to pay by Direct Debit?

If you receive payments from Coventry City Council

If you receive payments directly into your bank account from Coventry City Council then you do not need to do anything.
If you have received a cheque from Coventry City Council drawn on our HSBC account then please pay it into your bank/building society account as soon as possible and certainly within 6 months. 

Important note: In connection with our move to NatWest Bank the Council will NOT contact citizens, schools or businesses through unsolicited phone calls or emails to ask for personal bank account details, other confidential information or to ask for payments to be made into a NatWest or any other bank account.

If you have any further queries then please email 

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