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New Customer Service Centre set to open

Published Tuesday, 17 November 2015

The Council’s Customer Service Centre, which is based in Broadgate House (our ground floor entrance is in the Upper Precinct, just next to River Island) opened its doors to the public on 18 November.

The new centre brings a range of Council services together in one place in the heart of the city centre.  When it opens the following services will be available:

  • Housing Benefit
  • Council Tax
  • Housing and Homelessness
  • Payments
  • Planning and Building Control enquiries
  • School Admissions, free school meals and bus passes

More services will be introduced over the next few months, and a new meet and greet team will be supporting people to use our online services and self-service payment kiosks.

Our receptions in Spire House, Council Tax enquiry counter and payments in the Council House will close, and people will be directed to the new centre or to our online options.

But people don’t have to phone or visit us to get things done. There’s a range of services now available online – ready for people to use whenever and wherever is convenient to them.

As well as paying and applying online, people can manage their Council Tax and Housing Benefit accounts, report missed bins and arrange bulky waste, replacement bins and assisted collections. 

Find out more about our Customer Service Centre and see a map of how to find us.

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