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The Council is moving its bank to NatWest Bank

Published Wednesday, 21 September 2016

The Council is switching its banking services from HSBC to Nat West as part of ongoing improvements.

Bank change

The change, which starts from Saturday 1 October, may affect people’s payments to the Council.

From 1 December 2016, the Council's HSBC Bank accounts are being closed so customers will be unable to make payments to them.

As a Council it is important reassure anyone who may be affected that this is not a scam and more details explaining the changes are listed on the Council’s website.

The NatWest sort code and account number is indicated below.

Who is affected by the change?

Switching banking services affects all Coventry City Council bank accounts into which payments are made for example Council Tax, Business Rates, Commercial Rents and other debts.

Coventry citizen’s, individuals or businesses who makes payments to the Council, may need to take action, so please take a few minutes to read the details at

If you need to change the bank account information you hold for making payments to the Council, please do this straightaway through your own bank, either online or through a branch.

The table below shows the various payment options and if you need to do anything:

Payment Options

Do I have to do anything?

What you will need to do

Online payment (via your own bank)


You will need to amend your existing template or create a new one with the new NatWest details. If you use the predefined list on your search options for Coventry City Council then this will automatically be updated to reflect NatWest details. Please do not forget to quote your reference/invoice number when making payment

Standing Order


You will need to amend your existing instruction/mandate with your bank whether that be online, telephone banking or by visiting your bank branch


(typically businesses)


You will need to amend your systems to the new NatWest details. Please do not forget to quote your reference/invoice number when making the payment

Direct Debit


All direct debits will automatically change over to NatWest

Online via the Council’s website


You will not need to do anything different

Automated Telephone Payment Service


You will not need to do anything different

Payment slips


You can continue to use the existing payment slips that were sent out with your bill until further notice

A good time to switch to Direct Debit payments

Customers who make payments to the Council by direct debit don’t need to do anything. Paying by direct debit is easy.

As well as being a secure and quick way to pay, you never need to worry about remembering to pay your bill again or waste time waiting in queues.

Sign up at and join more than 70,000 who already pay by Direct Debit.

We apologise for any inconvenience this may cause and thank you for your co-operation.

The new NatWest Bank sort code and account number is


Sort Code

Account Number

Account Name


56 00 45


Coventry City Council General Account

Address for NatWest Bank:

Coventry City Branch
24 Broadgate

Please remember to quote your Council Tax / Business Rates account number or Accounts Receivable invoice number when making any payment. This information is shown on the front of your bill.

If you have any further queries then please email

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