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Council launches adult social care online help

Published Tuesday, 20 December 2016

The Council has launched a new, quick and easy way to help you find the support you need to live a healthy, independent life.

Whether it’s help with gardening, support within the home, or social activities within your area, the adult social care online information directory and self-assessment tool can help.

The information directory provides searchable sources of information and advice that you may find helpful if you or someone you care for requires support.

The information directory, available on the Council’s website, also offers a self-assessment tool. The self-assessment asks questions about your current situation to help you identify the areas in which you may need support.

Based on your answers, it will then provide you with information on support or activities that may be suitable for you and how to go about arranging this. Dependent on the answers provided it could be that you would benefit from a full needs assessment. In these cases you'll have the option to request a further assessment with a member of the social work team.

The form can be completed anytime, anywhere - by you or by someone acting on your behalf.

At the end of October 120 people had completed an online self-assessment of whom 25 people received a further assessment with a social care professional. The remaining people chose not to request a further assessment after receiving their tailored information.

This is the first in a range of new online tools that are being developed to improve access channels for adult social care. Also in development is a carers’ self-assessment form and a financial assessment tool.

Cllr Faye Abbott, Cabinet Member for Adult Services, said: “We need to make sure we are reaching people who may need information, advice and support. “Improving our online offer is a key to making that happen. The online tools ensure that families and carers can also access the right information in a convenient way.”

For more information and to complete the form, visit If you would prefer to talk to a member of the Adult Social Care Direct Team, you can call 024 7683 3003.

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