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Trading Standards issue warning on Robbie Williams ticket fraudsters

Published Wednesday, 07 June 2017

Concert-goers are being urged to watch out for ticket fraudsters ahead of next week’s Robbie Williams gig.

Those who have missed out and decide to try and purchase last minute tickets are being warned that they could be targeted by fraudsters posing as official ticket sellers.

In view of recent events, there may also be an increase in the amount of tickets available as secondary sales, and scammers may well see this as an opportunity to cash in.

Debbie Morgan from Coventry Trading Standards advises: “Purchasing from an unauthorised seller or a ticket tout could leave you out of pocket. Not only are some tickets advertised at inflated prices, there is a risk that the tickets purchased are counterfeit or do not exist. Any individual with a counterfeit ticket will be refused entry.”

“If you are thinking of trying to get a ticket for next week’s concert or any other concert we offer advice to help steer clear of scams and avoid disappointment”.

When you buy a ticket online for any event such as this, you need to make sure you are using a genuine site.

You can find out if a ticketing website is genuine by:

  • Looking at the type of tickets sold – be suspicious if they are for events that have sold out.
  • Looking at feedback about the website or company – enter its name into a search engine to see if there are comments from buyers about whether they have received tickets. Watch out for fake reviews.
  • Checking contact details for the website – there should be a landline phone number and a full postal address. Avoid using the site if there is only a PO Box address and mobile phone number, as it could be difficult to get in touch after you buy tickets. These addresses and phone numbers are easy to change and difficult to trace.
  • Paying by credit card. This may mean that if the tickets turn out to be fake, or do not arrive in time you might be able to claim your money back from the credit card company as long as they cost over £100.

Before buying tickets for events, festivals and music concerts visit Safe Concerts, where you can find information and advice on the warning signs to look out for.

Coventry Trading Standards are also advising those attending the concert to only purchase official merchandise from inside the venue. Events can often attract sellers who set up outside the ground offering posters, T-shirts, lanyards etc., all with the pop stars name or picture on and whilst they may be cheaper than official merchandise on sale inside the venue they will be of poor quality. They are not authorised by the artists or bands or the brand/trademark holders – those who sell them are flouting the law and making a quick illegal profit from concert goers.

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