Get the best from this site

We would like to place cookies on your computer to help us make this website better. For more information, including how to turn cookies off, see more about cookies. Or simply continue below:

Continue

Request a library item

If we do not hold an item in our stock, you can request an item, either for the library service to buy or obtain from another local authority as an inter-library loan.

Request an item online

Request an item in person

  • You will need your library card
  • Go to the staff desk

Who can submit a stock request?

  • You must be a library member to submit a stock request
  • You should ensure your library card is valid and has not expired
  • You should ensure you do not have any items overdue on your ticket
  • You should ensure you do not owe more than £10 on your account

What type of stock can I request?

  • Books - any book published in the UK, although books newer than six months old will be declined for an inter-library loan request
  • DVDs - any DVD with a British Board of Film Classification (BBFC) rating (no pornographic)
  • CDs - any CD release in the UK
  • Talking books - any book published in talking book (aka "audiobook") format in the UK
  • E-books and e-audiobooks - title will be added to the Borrow Box service if available from our supplier
  • E-magazines - title will be added to the Zinio for Libraries e-magazine service if available for library subscription
  • Music scores - available for inter-library loan only, you must provide the dates you require the scores to and from 
  • Journal articles must be requested in person at Central Library as you will be asked to sign a copyright declaration

We will agree to buy the item you have requested subject to the discretion of our Stock Development Manager(s) who work in line with the stock policy of the library service.

How much does it cost?

If we buy the item you have requested you will be charged the normal reservation fee for your ticket. If we decide, or you have specifically requested an inter-library loan you will be charged the normal inter-library loan fee for your ticket and are subject to the lending restrictions of the local authority or higher education library we have loaned the item from. For more information about fees or fines for your ticket type, please visit the pay fees or fines section of our website.

How long will it take for my item to be in stock?

If we have agreed to buy the item, this can take four to six weeks but is dependent on our suppliers and whether the item is currently in print. The item can take longer but our Stock Development Manager(s) will usually advise if this is the case. If we have passed your stock request over for an inter-library loan or you have specifically requested an inter-library loan, this can take the same amount of time and is dependent on national availability of the item from the local authorities or higher education libraries who take part in the inter-library loan scheme.

How long can I keep my inter-library loan item for?

This differs depending on where the item has been loaned from. Some local authorities or higher education libraries will give us a similar loan time as you would get with any item of stock we hold (i.e. four weeks) but other local authorities or higher education libraries may request the item back in as little as 14 days. We do not control this as the inter-library loan is subject to the lending restrictions of the local authority or higher education library we have loaned the item from.

When will you contact me?

You should provide us with a valid email address when you make your request so we can email you to:

  • Confirm we have received your request and it is being processed - we aim to send this confirmation within three business days (Mon-Fri)
  • Notify you that your stock request has been unsuccessful - we aim to send this notification within ten business days (Mon-Fri)
  • Notify you that you stock request has been unsuccessful and is now being processed as an inter-library loan instead - we aim to send this notification within ten business days (Mon-Fri)

If you do not supply us with an email address, we will only contact to notify you that your request has been unsuccessful or being processed as an inter-library loan instead. This ensures you are aware of the increased fee you will need to pay on collection of the item. If we have bought the item, you will receive a phone call from the library when your item is ready for collection, as per the normal reservation procedure.

What is the difference between a reservation and a request?

A reservation is for any item we already hold in stock on our catalogue. A request is for any item we do not already hold in our catalogue and you are requesting us to either buy for the library service (with a reservation placed on the item on your behalf) or inter-library loan from another library service on your behalf. The catalogue covers the stock held city-wide at each of our 17 branches and includes stock held in the stack at Central Library. You can search the catalogue yourself using the online catalogue. You will need your library card number and PIN to log in and make a reservation for any item we have in stock.

What will I be charged if I lose or damage an inter-library loan?

The library service will liaise with the local authority or higher education library the item has been loaned from to decide on an appropriate charge for the item. If the item has been loaned from the British Library this charge can be £150+.

Central Library

Email: Central.library@coventry.gov.uk

Tel: 024 7683 2314

Fax: 024 7622 0465

Central Library
Smithford Way
Coventry
CV1 1FY

Is there anything wrong with this page?