Service update (October 2022)

Following the recent COVID19 pandemic, the service is continuing to operate in providing you with high-quality information, advice and support around SEND. We realise that this may remain a worrying time for all families, but rest assured that we will continue to be available to support in any way we can.

The service is still currently operating slightly differently, in that staff are not carrying out their duties principally from Limbrick Wood Centre. This is more a result of ongoing building work rather than anything to do with the pandemic. Please do not attend Limbrick Wood Centre without notifying us first. 

We are still contactable via the normal phone number 024 7669 4307. If no-one answers, please leave your name and number and someone will come back to you as soon as possible – we aim to get back to you within two working days and this will continue to be our service standard. Please be aware that “unknown number” may be displayed when we call back.

Alternatively, you can contact us by email at iass@coventry.gov.uk.

Wherever possible, we will continue to support you in ways that don’t involve face-to-face meetings, or people having to travel to different locations. This will be done through a suitable communication method for you, and can be discussed with a staff member. Whilst we understand that many people find meeting with staff beneficial, we are confident that we can maintain a high level of service to you through alternative means, but we aim to be as flexible as possible - if meeting face to face is the most appropriate option, we will endeavour to support in this way.