This is affecting us all at work and at home. We’re working hard to keep services running and will focus our efforts on the most critical elements. In doing so disruption to many services is likely.Read our latest update
We would encourage you to let your friends/family support you.
This will mean that we can focus on ensuring support is accessible to others who are in need and vulnerable.
In addition in a lot of areas of the City Community Groups are helping residents with their shopping if they are unable to get it themselves. There is a map which will identify if there are any groups in your area that you could contact.
Here are some top tips from Age UK to help get the essentials you need:
If you are unable to find a group in your area you can contact: 08085 834333
Central Government as part of Operation Shield has provided the council with the details of people who have a medical condition which makes them extremely vulnerable to COVID-19 (Coronavirus), and you should have been contacted.
If you have not been identified as part of this work you can register with GOV.UK. If you are eligible for Operation Shield you will then also need to speak to your Doctor or Clinical Technician.
If you are not eligible then you can find information about local groups which may be able to assist you.
If you have not already volunteered to help a local support group or the NHS volunteers list and want to volunteer to offer your help locally please complete our online offer of help form and we will contact you when an opportunity is identified.
Please remember though if you are volunteering to help someone, you should take steps to make sure you don't contribute to the spread of coronavirus. These include:
You can contact the Benefits team for advice and support if your income has been affected by COVID-19 (Coronavirus), email [email protected] or call 024 7683 1800.
Find out about support grants or crisis awards online, email [email protected] or call 024 7683 3773.
The Coventry Independent Advice Service is also able to provide free benefits and debt advice to Coventry residents throughout the Coronavirus pandemic. Advice and support is now available via an online enquiry form, and by telephone on 07923 126 426 or 07923 126 430. Lines are open 9 am to 7 pm each weekday (except Wednesday afternoons when lines close at 1pm). They are also introducing a ‘live chat’ option on their website. Visit their website for details of how to make contact. Their website also contains links to other sources of help and information that is available during this period
Coventry Citizens Advice are providing telephone advice through their Advice Line 03444 111 444 and email advice through the enquiries team. Most projects run by Coventry Citizens Advice such as the specialist debt advice and the Macmillan team, are still operational. Details on how to contact the project teams
Coventry Law Centre continue to provide legal advice services to the community and can be contacted for telephone enquiries Monday - Friday 10am - 3pm on 024 7622 3053.
If you are finding it difficult as a result of the Covid-19 outbreak to pay your Council Tax you should contact the Council Tax Team to discuss alternative payment arrangements.
That could include delaying payments for a further two months, so annual bills would run from June to March, rather than April to January as normal.
If you are concerned about making your Council Tax payments find out about the support available in relation to Council Tax if you have been impacted by COVID-19 (Coronavirus).
The current situation with coronavirus can bring frightening and lonely times, you are not alone contact.
The Safe to Talk helpline is available Monday to Friday 8.30am - 5.30pm and Saturday to Sunday, 10am - 1pm. For support call 0800 111 4998.
If you are concerned about some who may be suffering from domestic abuse or violence then you can also contact this helpline.
You will find at many of the larger supermarkets there are foodbank donation points after the checkouts. These are still being collected and taken to the Coventry distribution centre.
You can find out more by asking your local supermarket staff or by visiting the Trussell Trust website. Their page on donating food also tells you which types of food they need the most.
If you are concerned about scams related to Covid 19 you may find the tips below helpful:
Please report any cold calling of doorstep traders and canvassers to the police non-emergency number 101 or the Citizens Advice Consumer Service on 0808 223 1133.
Here is the current government guidance on what premises have to close and the exceptions.
If any ‘permitted’ premises are choosing to remain open then they should be putting in controls to ensure social distancing is being adhered to, such as limiting how many people are in the shop at one time, using tape on the floor to mark out safe distances (2 metres apart), taking only contactless and/or telephone card payments where possible. Staff (including delivery drivers) should take the relevant precautionary hygiene measures, such as effective regular handwashing, hand sanitisers, use of gloves, face masks (where possible), regular and effective cleaning especially of touch points and surfaces and ensuring all staff follow the guidelines if they are showing any symptoms.
You need to reregister and answer ‘yes’ to the question ‘Do you have a way of getting essential supplies delivered at the moment?’. This will not affect an individual’s supermarket priority status.
The Law Centre is a charity that employs lawyers with expertise in social welfare law. This is the law that affects every day life and covers the areas mentioned. They can be contacted on between 10am and 3pm on 024 7622 3053, or via email to [email protected]