Council Tax energy rebate

15 September 2022 update

From 22 September 2022 any vouchers that remain uncashed including lost or damaged vouchers, will be cancelled. This will enable us to credit the Council Tax accounts by 30 September 2022, with the value of the voucher.

The Energy Rebate scheme will close on 30 September 2022.  

If you require further advice or assistance please email the team. If you believe you have not received your Energy Rebate payment, before contacting the team:

  1. Check that you are eligible.
  2. If you pay Council Tax by Direct Debit, please check your bank statements for the period of 19 April-30 May 2022. The payment will show as “Energy Rebate” and the amount will be for either £150.00 or £180.00.

When contacting the team, please provide your full name, address and Council Tax reference number if known to Energyrebate@coventry.gov.uk 

For any family members dealing with a bereavement and have a query regarding the rebate, please be advised it is our intention to credit the Council Tax account with the eligible amounts. If you require further advice or assistance please email the team.

On 3 February 2022, the Government announced measures to support households in response to the rising costs of energy. One of the measures announced is a £150 payment to people occupying a home in Council Tax bands A – D (approximately 94 per cent of Coventry households).

More information from the Government.

Eligibility for the £150 payment

The following must apply on 1 April 2022:

  1. The property is valued in Council Tax bands A – D. This includes property that is valued in band E but has an alternative valuation band of band D, as a result of the disabled band reduction scheme. Your Council Tax band is shown on your bill or you can visit Find your Council Tax band with GOV.UK.
  2. The property is occupied as someone’s only or main home
  3. It is a chargeable dwelling, or in exemption classes, N (occupied only by full time students), S (occupied only by persons under the age of 18), U (occupied only by persons with a severe mental impairment) or W (an annex to a property occupied by the dependant relative of the person living in the main property).

A property that meets all the criteria but has no Council Tax to pay as a result of Council Tax Support, will be eligible.

Properties that have no permanent resident such as unoccupied properties or second homes will not be eligible. Houses in multiple occupation (for Council Tax purposes) will not be eligible.

The liable Council Tax payer cannot be a local authority, a corporate body or other body such as a housing association, the government or governmental body.

When will I receive a payment?

On Wednesday 20 April and Thursday 21 April, the Council issued more than 82,000 payments to people who pay by Direct Debit. These amounts should have reached bank accounts on Friday 22 April and Monday 25 April. Please check your account – the payment will be referenced ‘energy rebate.’

If you pay by Direct Debit and had not received the payment into your bank account by Wednesday 25 May, you will receive a post office voucher by post. 

Post office voucher for £150 energy rebate

Any eligible household who has not received an energy rebate payment as of 1 June 2022 will be eligible to receive payment through a Post Office voucher. This approach means residents do not need to fill out online forms or provide supporting information. It has taken longer than expected to set up the Post Office process and we apologise for the delay.

Residents started to receive vouchers from week commencing 6 June 2022. The letter will include a barcode which you can take to any Post Office to claim your payment. The basic amount is £150. People in receipt of maximum council tax support in bands A – D have received a £30 top up taking the total amount to £180.

Households in receipt of maximum council tax support in bands E – H will receive £150.

The Post Office have issued the vouchers in weekly batches. This is to ensure there was enough cash supply at local Post Office branches to ensure they can meet the extra demand. Approximately 13,000 vouchers were issued in week commencing 6 June, followed by three further batches of 11,000 vouchers in weeks commencing 13, 20 and 27 June. Please allow up to 7-10 working days to receive the post office vouchers, as these are printed and dispatched by the Post Office.

Barrie Strain, Head of Revenues and Benefits at the Council, said:

“The vast majority of households who pay council tax via Direct Debit have had the £150 payment made in past few days. Because we already have relevant details these have been made automatically into bank accounts.

“We initially planned to run an online application process for those people who don’t pay by direct debit, but the Council will instead issue a post office payment token to households in the post.

“We hope this way more vulnerable people will feel that the process is a lot simpler and quicker. This is a one-off payment and residents do not need to pay it back.

“Any household who has yet to receive a payment will receive a letter from the Council containing details of how to redeem the token. Residents can take that letter to any post office branch and receive the cash straight away.”

He added:

“Residents can also choose to pay the cash straight into their bank account if they take their bank details with them to the post office.”

The tokens will be valid for two months. Anyone who hasn’t redeemed the token after this time will have the £150 energy rebate credited to their Council Tax account so that no one misses out on the support.

The Government’s Department for Levelling Up, Housing and Communities (DLUHC) announced the ‘Council Tax Energy Rebate’ scheme in February which all Councils are required to administer.

This affects 140,000 properties in Coventry making up 94 per cent of the city’s domestic properties.

Although the payment is made to the person holding the Council Tax accounts, residents should still continue to make Council Tax payments as normal.

The rebate is to support households with the rising cost of energy, and everyone entitled to the payment will receive it.

If your enquiry is not covered in the information above, email energyrebate@coventry.gov.uk

Changes in circumstances

As the effective date for the Council Tax Rebate is 1 April 2022, changes made to the Council Tax band of your home after this date will not be taken into consideration.

The exception to this is newly built homes awaiting a valuation band. In these circumstances if the effective date is 1 April or before, payment can be made provided all the eligibility criteria are met.

Additional support

In addition to the £150 energy rebate for households in Council Tax bands A – D the Council is making a further discretionary payment of £30 per household to people who receive maximum Council Tax Support and live in bands A – D. This additional top-up payment is to provide additional support to low-income households. It does not need to be repaid.

If you have already received a £150 payment and you are in receipt of maximum council tax support, you will receive the additional £30 directly to your bank account in week commencing 30 May.

If you have not yet received the £150 payment then we will issue the full £180 payment to those eligible through the Post Office voucher process. We expect to be issuing these vouchers in the next 10 working days.

Those in receipt of maximum Council Tax Support will automatically receive the top-up payment and you do not need to do anything or contact the Council.

Fraud alert

A process like this presents increased opportunities for criminals to attempt to obtain your personal information/bank details fraudulently. Please don’t provide your details to any cold contact you receive from anyone claiming to represent Coventry Council or offering to claim the rebate on your behalf. This webpage will be updated to confirm exactly how and when we will contact people. All correspondence will be from a verifiable email address or posted from the Council with a verifiable return address if required. We will not cold call people and ask for your bank details. If we have a need to contact you we will ask you data protection questions to ensure we are talking to the correct person and our staff will have access to your personal information and will therefore be able to prove they are a genuine Council employee.

Help and support

For more information on energy help and support, visit:

Council Tax energy rebate