Sites will be open for the duration of the industrial action and will operate 7 days a week (except Bank holidays) between 8am and 4.30pm with the exception of Tom White Waste which is open between 12noon to 4pm Monday to Friday. 10am to 4pm Saturday and Sunday
No need to book, just turn up.
Sites are expected to be busy, so please allow time for your visit. You will be guided in and asked to place securely bagged waste in a holding area. This will ensure we keep people moving as quickly as possible.
Please follow the latest COVID-19 guidance when visiting the sites.
What you can bring to the sites
Securely bagged waste to avoid any spillages. We recommend you double bag your waste.
Please take your bulky items to the Household Waste and Recycling Centre (Tip) on London Road. You will have to book a slot to use the Tip. Book a slot at the tip online or call our Customer Services team on 08085 834333.
How the pop-up sites work
Please make sure your waste is bagged securely to avoid any spillages. We recommend double bagging waste. We always recommend you wear gloves when handling waste.
On arrival, you will be directed by the on-site team. Height restrictions for vehicles are in place and we cannot accept vehicles that are over 6ft or 1.85m.
You will be asked to unload your bagged waste from your car into a holding area. The on-site team will take it from there.
You will then be directed to the exit.
How to access the site on foot
Pedestrians need to use the same entrance points and will be directed by the on-site team.
How are people meant to get to a drop site if they can’t drive?
We have opened drop sites. We appreciate that these are more convenient for people with a car – but we hope that most people who don’t drive will have a family member who does – or a friend or neighbour willing to help out. We have had to use sites that allow the access that is needed, are owned by us and where using them doesn’t cause further disruption. If the strike continues, we will review other options to boost the spread and numbers of sites. Of course, we would prefer to put services on as usual – but while this isn’t possible, we would appeal to people to help a neighbour or friend if they can.
Why are drop sites only open when I am at work?
Sites are open seven days a week (except Bank holidays) – 8am to 4.30pm. We hope this means most people can find a slot that works around their work.
Will you collect extra bagged waste when you start collecting bins as normal?
We will not collect extra side waste but we will be prioritising the collection of household waste (green-lidded bins) first once drivers are back at work. For most people, this will be the week beginning 18 January 2022. This is so we can collect food waste first.
What about flats and shared bins?
We will be diverting crews to collect waste from shared bins in flats on Tuesday 4 January 2022. Communal bins can present a fire risk so these will be cleared first.
What about the elderly or people who have an assisted bin collection?
We have about 2,500 people who have an assisted bin collection each week. This is usually because a disability of some sort means they can’t put their bin out themselves. Many people with an assisted bin collection use bags rather than wheelie bins. We had asked that these collections were exempt from strike action because some of these people are the most vulnerable but this request was rejected by Unite.
We will be prioritising these collections on Tuesday 4 January 2022. We also have plans to divert other Council staff to collect from this group which we hope to announce in the coming days.
Will I get a refund on my Council Tax as a result of the strike action?
Council Tax is not paid to fund a particular service and there is a legal obligation to pay.
It is also worth putting into context how much the city’s refuse and recycling service costs. The Council has a total budget of about £775 million but the large majority of this is spent on social care, schools, child protection and housing benefits. About £20 million each year is spent on the collection and disposal of refuse. That means the actual cost of each weekly collection in Coventry is about £130 per household per year, which works out at around £2.50 a week. The Council believes this represents outstanding value for money and that as an employer we offer better pay and conditions than the private sector, which helps us with our recruitment and retention.
Do the drop-off sites take recycling?
Yes. You can take securely bagged recycling to the sites.
Can I put waste in my brown-lidded bin, and will that be collected with my green-lidded bin?
At this stage, we are asking residents not to put household rubbish into their brown-lidded (garden waste) bins.