COVID-19 (Coronavirus)

Service disruption, changes and support

Find out about our:

Our buildings and venues

Our Customer Service Centre in Upper Precinct is now only supporting services for our most vulnerable people and those facing particularly challenging situations, services such as: homelessness, community care grants and children's services.

If you need to access other services please use our online facilities wherever possible.

Our website is available 24/7 and if you're signed up to My Account you can manage things like Council Tax online. There is also the option to have an online chat with an advisor or call us on 08085 834 333.

Services for residents

We’re working hard to keep services running and will focus our efforts on the most critical elements. In doing so disruption to many services is likely.

Here is the list of services currently affected:

Services for schools and families

Our services affected include:

Our services are also offering online learning resources:

Services for businesses

A list of our business services affected:

Further support and advice for businesses.

Customer Services

Open 9am–5pm Monday to Friday (excluding bank holidays)

Tel: 08085 834333


If you do need to call us,
please try to avoid our busiest times
of lunchtime and early afternoon.

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