Get the best from this site

We would like to place cookies on your computer to help us make this website better. For more information, including how to turn cookies off, see more about cookies. Or simply continue below:

Continue

Join, find, use

Pay fees and fines

You can pay fees or fines;

How to pay fees and fines

Pay fees and fines online via the website

This is a two-stage process as the library services’ Library Management System and the Council’s payments system are not linked.

Stage 1

You will need to find out how much you owe. If you already know how much you owe you can move to Stage 2.

  • Go to the online catalogue website and login to your account
  • You will need your library card number (the 14-digit number on the back of your library card)
  • You will need your PIN (a 4-digit number you will have been issued with when you joined the library). Don’t know your PIN? Request your PIN. If you need your PIN urgently, phone any library during opening hours.

Stage 2 

You now need to pay using the Council’s payments system. You will be familiar with the online payments website if you pay for any other Council services online such as Council Tax.

  • Go to the online payments website
  • You will need your library card number (the 14-digit number on the back of your library card)
  • You will need your email address
  • You will need to enter name, address and postcode
  • You will need your credit/debit card details. We accept Visa and Mastercard.

Step 1

The first step is to enter the account group and account type;

  • in account group, select schools, libraries and learning from the drop-down options
  • in account type, select fines - libraries from the drop-down options

The option to enter your library card number will now appear.

  • Type in your library card number (the 14-digit number on the back of your library card)
  • Type in the amount you want to pay and submit

Step 2

Your payment will be added to a basket so you need to select checkout.

Step 3

  • Type in your email address (to receive confirmation of your payment), your name, address and postcode (which must match the payment details held by your card issuer).

Step 4

Type in your card details. The Council’s payments system is secure.

Step 5

You will be taken to a confirmation screen with your receipt. You can print or email your receipt to retain for future reference.

It may take up to 48 hours for the payment to be removed from your library card.

Pay fees and fines in person using a self-service kiosk

  • Visit any library during opening hours. Don’t know where the library is? Find a library.
  • Go to the self-service kiosk
  • You will need your library card
  • You will need cash

Pay fees and fines in person at the help desk 

Please note: pay fees or fines in person at the help desk is unavailable during express service. This applies to Central Library only (from 1 July 2019). Limited service is available during these opening hours.

  • Visit any library during opening hours. Don’t know where the library is? Find a library.
  • Go to the help desk
  • You will need your library card
  • You will need cash, or credit/debit card (only available at Central Library). We accept Visa and Mastercard.

Fees 2019-20

Fees posters are displayed in our libraries.

Books (per item)

Books are free to borrow and renew.

CDs (per item)

  • Adult (16+): £1.00 per week
  • Books on Prescription (16+): £1.00 per week
  • Books on Prescription (8-15): 50p per week
  • Child (8-15): 50p per week
  • Child (0-7): Free
  • Childminder: £1.00 per week
  • Hearing and/or visual impairment: Free
  • Passport to Learning and Leisure: 50p per week

If there is more than one disc, see Double CDs.

CD-ROM (per item)

  • Adult (16+): £3.00 per week
  • Books on Prescription (16+): £3.00 per week
  • Books on Prescription (8-15): £1.50 per week
  • Child (8-15): £1.50 per week
  • Child (0-7): Free
  • Childminder: £3.00 per week
  • Hearing and/or visual impairment: Free
  • Passport to Learning and Leisure: £1.50 per week

Double CDs (per item)

  • Adult (16+): £2.00 per week
  • Books on Prescription (16+): £2.00 per week
  • Books on Prescription (8-15): £1.00 per week
  • Child (8-15): £1.00 per week
  • Child (0-7): Free
  • Childminder: £2.00 per week
  • Hearing and/or visual impairment: Free
  • Passport to Learning and Leisure: £1.00 per week

DVDs (per item)

  • Adult (16+): £3.00 per week
  • Books on Prescription (16+): £3.00 per week
  • Childminder: £3.00 per week
  • Hearing and/or visual impairment: Free
  • Passport to Learning and Leisure: £1.50 per week

E-audiobooks and e-books (per item)

E-audiobooks and e-books are free to borrow and renew.

E-comics, e-magazines and e-newspapers (per item)

E-comics, e-magazines and e-newspapers are free to borrow (renewal not required).

Inter-library loan (per item)

  • Adult (16+): £5.00 or £10.00 if obtained from the British Library
  • Books on Prescription (16+): tbc
  • Books on Prescription (8-15): tbc
  • Child (8-15): £2.50 or £5.00 if obtained from the British Library
  • Child (0-7): £2.50 or £5.00 if obtained from the British Library
  • Childminder: tbc
  • Hearing and/or visual impairment: tbc
  • Passport to Learning and Leisure: £2.50 or £5.00 if obtained from the British Library

Replacement ticket (per item)

  • Adult (16+): £2.00
  • Books on Prescription (16+): £2.00
  • Books on Prescription (8-15): £2.00
  • Child (8-15): £2.00
  • Child (0-7): £2.00
  • Childminder: £2.00
  • Hearing and/or visual impairment: £2.00
  • Passport to Learning and Leisure: £2.00

Reservation (per item)

  • Adult (16+): £1.00
  • Books on Prescription (16+): Free (for books only, otherwise Adult (16+) fees apply)
  • Books on Prescription (8-15): Free
  • Child (8-15): Free
  • Child (0-7): Free
  • Childminder: £1.00
  • Hearing and/or visual impairment: Free
  • Passport to Learning and Leisure: 50p

Talking books (audiobooks) (per item)

  • Adult (16+): £1.87 per four weeks
  • Books on Prescription (16+): £1.87 per four weeks
  • Books on Prescription (8-15): Free
  • Child (8-15): Free
  • Child (0-7): Free
  • Childminder: Free
  • Hearing and/or visual impairment: Free
  • Passport to Learning and Leisure: 94p per four weeks

Fines 2019-20

Fines posters are displayed in our libraries.

Books (per item) 

  • Adult (16+): 26p per day
  • Books on Prescription (16+): No fines
  • Books on Prescription (8-15): No fines
  • Child (8-15): No fines
  • Child (0-7): No fines
  • Childminder: No fines
  • Hearing and/or visual impairment: No fines
  • Passport to Learning and Leisure: 16p per day

CDs (per item) 

  • Adult (16+): £1.00 per week or part week
  • Books on Prescription (16+): £1.00 per week or part week
  • Books on Prescription (8-15): 50p per week or part week
  • Child (8-15): 50p per week or part week
  • Child (0-7): No fines
  • Childminder: £1.00 per week or part week
  • Hearing and/or visual impairment: No fines
  • Passport to Learning and Leisure: 50p per week or part week

If there is more than one disc, see Double CDs.

Per week or part week means there is a flat rate fine for overdue CDs regardless of if the item is one day overdue, or seven days overdue.

CD-ROMs (per item) 

  • Adult (16+): £3.00 per week or part week
  • Books on Prescription (16+): £3.00 per week or part week
  • Books on Prescription (8-15): £1.50p per week or part week
  • Child (8-15): £1.50 per week or part week
  • Child (0-7): No fines
  • Childminder: £3.00 per week or part week
  • Hearing and/or visual impairment: No fines
  • Passport to Learning and Leisure: £1.50 per week or part week

Per week or part week means there is a flat rate fine for overdue CD-ROMs regardless of if the item is one day overdue, or seven days overdue.

Double CDs (per item) 

  • Adult (16+): £2.00 per week or part week
  • Books on Prescription (16+):
  • Books on Prescription (8-15):
  • Child (8-15): £1.00 per week or part week
  • Child (0-7) do not pay fines for overdue double CDs
  • Childminder:
  • Hearing and/or visual impairment:
  • Passport to Learning and Leisure: £1.00 per week or part week

Per week or part week means there is a flat rate fine for overdue double CDs regardless of if the item is one day overdue, or seven days overdue.

DVDs (per item)

  • Adult (16+): £3.00 per week or part week
  • Books on Prescription (16+): £3.00 per week or part week
  • Childminder: £3.00 per week or part week
  • Hearing and/or visual impairment: No fines
  • Passport to Learning and Leisure: £1.50 per week or part week

Per week or part week means there is a flat rate fine for overdue DVDs regardless of if the item is one day overdue, or seven days overdue.

E-audiobooks and e-books (per item) 

  • There are no fines for overdue e-audiobooks and e-books

E-comics, e-magazines and e-newspapers (per item) 

  • There are no fines for overdue e-comics, e-magazines or e-newspapers

Talking books (audiobooks) (per item) 

  • Adult (16+): 41p per day
  • Books on Prescription (16+): No fines
  • Books on Prescription (8-15): 20p per day
  • Child (8-15) and Child (0-7) do not pay fines for overdue talking books (audiobooks)
  • Childminder: No fines
  • Hearing and/or visual impairment: No fines
  • Passport to Learning and Leisure: 20p per day

Other 

Computer use (additional use)

  • Adult (16+): £2.00 per hour or part hour
  • Books on Prescription (16+): tbc
  • Books on Prescription (8-15): tbc
  • Child (8-15): £1.00 per hour or part hour
  • Child (0-7): £1.00 per hour or part hour
  • Hearing and/or visual impairment: tbc
  • Passport to Learning and Leisure: £1.00 per hour or part hour

You cannot use library computers if you only have a childminder ticket.

Computer use (guest ticket) 

  • Adult (16+): £1.00 per 30 minutes
  • Child (8-15): 50p per 30 minutes
  • Child (0-7): 50p per 30 minutes

You will need a guest ticket if you are not a library member and if you are library member but you do not have your library card.

Fax (UK)

  • £1.50 per page to send
  • 75p per page to receive

Fax (International) 

  • £4.50 per page to send
  • £1.50 per page to receive

Photocopy (per side)

Please note: photocopy facilities vary by library - contact library for details

  • A4 black and white: 20p
  • A3 black and white: 40p
  • A4 colour: £1.87
  • A3 colour: £2.59

Print (per side)

  • A4 black and white: 25p
  • A4 colour: £1.00

Room hire (per hour) 

Please note: room hire rates are negotiable - contact library for details

  • Charity: £12.30 per hour or part hour
  • Commercial: £38.46 per hour or part hour
  • Community: £12.30 per hour or part hour

Room hire (per hour - out of hours)

Please note: room hire rates are negotiable - contact library for details

  • Charity: £34.04 per hour or part hour
  • Commercial: £76.98 per hour or part hour
  • Community: £34.04 per hour or part hour

Lost and damaged items 

You need to speak to a member of staff, as soon as possible, regarding lost or damaged items.

Lost items

If the item is in print (or is a CD) you will be charged the current cost in print (or for the CD) or you can buy a replacement copy of the item you have lost. Library staff will provide you with the ISBN (for books) or the EAN/UPC (for CDs) to ensure the item is an exact replacement which you can purchase, as new, from the retailer of your choice.

If the item is out of print (books only) you will be charged the following;

  • Hardback fiction: £14.79 per item
  • Hardback non-fiction: £17.61 per item
  • Paperback fiction/non-fiction: £3.28 per item

If you lose a DVD, you will be charged the purchase cost to the library service for the rental copy we purchase. We cannot accept replacement DVDs due to our licensing agreements which allow us to rent DVDs to the public. The purchase cost to the library service for the rental copy is more expensive than the retail price.

If you lose a talking book (audiobook), you will be charged the purchase cost to the library service.

If the item had become overdue before you reported it as lost, the fines will be waived on purchase of a replacement copy or payment.

Damaged items 

If the damaged item can be repaired, you will not be charged but this is at the discretion of library staff. If the item is damaged beyond repair, please see lost items for details.

If you see damaged items in the library when you are browsing the shelves, take them to the desk so we can assess if they can still be borrowed and mark them as damaged before the next person borrows them, or take them off the shelf so they can be withdrawn from stock.

Lost or damaged inter-library loans 

If you have lost or damaged an inter-library loan item, the library service and the local authority (or higher education library) the item has been loaned from, will decide on an appropriate charge for the item.

The charge could be the purchase cost to the local authority (or higher education library) the item was loaned from, or could be more for out of print and/or rare items. If the item has been loaned from the British Library, this charge can be £150+.

Help

If you can’t pay, you need to speak to a member of staff as soon as possible. The library service will consider waiving fees or fines in some circumstances, but this is at the discretion of library staff.

Central Library

Email: Central.library@coventry.gov.uk

Tel: 024 7683 2314

Fax: 024 7622 0465

Central Library
Smithford Way
Coventry
CV1 1FY

Is there anything wrong with this page?