Support for young people
Are you worried about a child, young person or their family?
Here are some useful numbers and links for services that can provide support. Download the leaflet.
Children and Young Person Advice Helpline number to support crisis intervention and prevent mental health crisis
Coventry and Warwickshire Partnership NHS Trust (CWPT) has a 24-hour 7 days a week telephone Advice Helpline run by qualified mental health clinicians to be there for you to contact when you need them. We know that the feelings you may be experiencing at such difficult times are frightening and can make you feel that your emotional wellbeing is in crisis. We know that these emotions can lead to a mental health crisis which often means that you no longer feel able to cope or be in control of your situation. You may feel great emotional distress or anxiety, cannot cope with day-to-day life, intense sadness and may be thinking about suicide or self-harm or experiencing thought disorientation that can feel like hallucinations or hearing voices.
We want to be there for you to support and give advice, to work with you to feel more able to be in control of your emotions and manage the distress you are feeling together with you.
Children and Young People's Specialist Mental Health service in CWPT have with the current crisis team worked together to develop a Children and Young Persons response that will allow us to support you 24 hours 7 days a week and where needed continue to support you within the Rise Mental Health and Emotional Wellbeing service directly for Children and Young People.
Contact details
Freephone number for Rise Crisis services, available 24/7 Tel: 08081 966798 (select option 2).
What to expect when you call
The mental health clinician who you speak to will want to know about you and will ask you some questions to help understand your feelings and emotions. They are doing this to help understand how to best help you and make sure that they get the right support for you. Listening to you is so important and hearing your voice in terms of what you are experiencing, the feelings and the situation. We may ask you about your family and the adults who are able to also support you or be part of your coping plan. This may mean we need to speak to an adult in your house as well but we will do this with you. At times we may need to call you back to offer ongoing support and advice to do this we will need to have a contact number. We also may need to think with you about other agencies that can support you but we will talk these suggestions through with you and or the adults you feel able to involve. Most importantly we want to be able to offer advice and support over the phone as you need it to prevent a crisis feeling becoming too overwhelming.
As well as our 24-hour, 7-day-a-week, phone advice helpline we have also been working hard to provide resources online to provide more direct advice and guidance. General (non crisis) service referrals can be made via the Rise Navigation Hub on 0300 200 2021 Monday to Friday between 8am and 6pm.
If you are concerned about a child or young person’s emotional wellbeing, we recommend that you use the Dimensions Tool. This offers immediate support and guidance, tailored to the child’s needs based upon completion of a questionnaire.
Also check out the Rise resources section. As well as gathering resources from local and national organisations, Rise have created new videos, and factsheets which are constantly being updated.
Rise are available via telephone for professional consultations and parent-carer consultations.
If the child or young person lives in Coventry call 024 7696 1476.
If the child or young person lives in Warwickshire call 07917 504682 or email risecommunityoffer@covwarkpt.nhs.uk.
Young Minds parent helpline
- Telephone: 0808 802 5544
- Young Minds parents helpline
Papyrus
Opening hours: Weekdays 9am – 10pm, Weekend / bank holidays 2pm – 10pm
- Telephone: 0800 068 4142
- Papyrus website: Hopeline UK
ChildLine
- Telephone: 0800 1111
- Childline website
ChatHealth
ChatHealth is a confidential text messaging service that enables children and young people (aged 11-18) to contact their local public health nursing (school nursing) team and health visiting.
This service is provided by Coventry Family Health and Lifestyles Service:
- Parent text 07507 329114
- Young People text 07507 331949
Compass
Coventry City Council has teamed up with Compass to offer a new community focussed emotional wellbeing and mental health service to children and young people in the city. This offer provides support to local communities using the eight Family Hubs across the city.
Safeline
We provide a comprehensive range of specialist, best-practice services to adults and children affected by or at risk of sexual violence. Phone 01926 402498
Coventry City Council Family Hubs
Children, young people, and families can access information, advice, and guidance through a Family Hub in their local area. The Family Hub works with a range of multi-agency early help partners so children and young people can get the right help at the right time.
0800 887 0545
Family Health and Lifestyles Service
Helping children and young people take responsibility for their own health and adopt a healthy lifestyle through School Nurses, Health Visitors, Stop Smoking Services, the Be Active Be Healthy team, Infant Feeding Team Family Nurse Partnership and MAMTA. Please see the video below for an overview of the service.
There is also ChatHealth, a free confidential text service 07507 331 949 for 11-18-year-olds.
024 7518 9190
Kooth
Kooth is an emotional wellbeing support offer that provides anonymised free online advice, support and guidance to young people aged 11 to 25 years. Kooth allows young people to access a community whereby they can find support through magazine articles, peer to peer discussion forums, a self-help activity hub as well as online 1:1 counselling support. Watch a short video about Kooth.
Positive Choices
A free confidential service for young people aged between 5 and 24 to talk about their own drug and alcohol use or if they are impacted by another’s substance misuse, unhealthy partner relationships and sexual health. Support is flexible to suit the need of the young person. We offer face-to-face and online appointments and work one-to-one and in groups including at our Ecotherapy allotment project. 024 7601 0245. To make a referral or speak with a member of the team, please contact coventryyp.info@cgl.org.uk
Virtual School
Is the child a Looked after Child (LAC) or previously looked after (PLAC)? The virtual school can offer support and advice to schools, nurseries and colleges.
024 7697 5535
virtualschool@coventry.gov.uk
CAMHS Looked After Children's (LAC) Services
Children Looked After service offers therapeutic interventions to children and young people aged 5-18, who are currently looked after by Coventry local authority and are living within a 20-mile radius of Coventry. Support includes Attachment difficulties, breakdown of relationships, self-harm, early trauma, and behavioural difficulties Therapeutic parenting PACE, DDP.
Referrals from Professionals sent to Rise Navigation hub on 0300 200 2021
Coventry SEND Support Service
Coventry SEND Support Service continues to offer support to schools through their link SEND professionals. This includes work with families, children and young people and setting staff; this support is usually agreed through the setting SENCo or other members of the leadership team. In the event of ‘critical incidents’ including sudden or unexpected deaths, members of the school leadership team can contact the Educational Psychology Service to seek advice and support - please call and an Educational Psychologist will get back to you as soon as possible and where possible on the same day.
024 7678 8400
BSCLimbrickWoodCentre@coventry.gov.uk
NSPCC National Services
As part of the NSPCC’s fight for every childhood, we work directly with children and families in our service centres across the UK and Channel Islands and give support to thousands of adults and young people in need through the NSPCC Helpline.
We work with primary schools up and down the country through our Speak Out Stay Safe programme, helping children to keep themselves safe. Our projects such as Together for Childhood help children who’ve experienced abuse, support parents, and work to transform the way communities come together to prevent child cruelty. Do you know how to keep your kids safe online? In partnership, NSPCC and O2 have developed NetAware, a great guide to the latest and most popular social networks, apps and games kids are using.
0808 800 5000
Childline Tel: 0800 1111
CW Mind – Community Children’s Autism Support Service (CCASS)
Coventry and Warwickshire Mind offer the Community Autism Support Service to children and young people up to the age of 18 years, who have a diagnosis of autism or who are on the Neurodevelopmental Assessment waiting list for an autism diagnosis. We offer various support including 1:1 sessions and social groups with CYP, and training and toolboxes for parents/carers and professionals. Referrals for CASS will be accepted from education provision (SENCo, Educational Psychology etc) and other professionals and can be made via our website.
autismsupport@cwmind.org.uk
CW Mind – 18 to 25 Peer Mentoring Service
The Peer Mentoring service aims to improve outcomes for children and young people (CYP) and their families, across Warwickshire and Coventry. It can be a difficult time when transitioning between child and adult mental health support services and many young adults fail to seek advice and support early enough. This is an early intervention/prevention service providing pastoral support and enabling a smoother transition into adult support or community services.
Positive Youth Foundation
The Positive Youth Foundation (PYF) is a registered charity that provides a wide range of high-quality programmes and opportunities for some of the most vulnerable young people in Coventry aged 8-25.
Our work offers a valuable early intervention for children and young people experiencing lower-level mental health problems such as stress, anxiety, or depression. We offer a range of interventions for young people depending on their needs, including very flexible one-to-one support; alternative learning for those struggling at school; open access youth work; sports and physical activity sessions; tailored short programmes and online and home-based support. To refer a young person or to find out more about
our services, email info@positiveyouthfoundation.org.
Grapevine Coventry and Warwickshire
Teenvine Project is an intensive programme available for young people with learning disability or autism who are struggling with school/service engagement. They may also face additional barriers like mental health needs, isolation or cultural barriers to support. A formal diagnosis is not required to access the project. Each young person will receive between 6 and 12 months help where they will be supported to develop a plan for a better future and self identify ways to engage with support available to them. They will be supported both one to one and in groups to help develop confidence, friendship and make connections to the wider youth community.
07984 160840
nmadden@grapevinecovandwarks.org
www.instagram.com/teenvineplus
www.facebook.com/teenvinenextsteps
Coventry Youth Activists (CYA) are a campaigns group changing young lives in Coventry. CYA members decide on the issues that matter to them and set about making positive change for themselves and others.
mgillespie@grapevinecovandwarks.org
candrew@rapevinecovandwarks.org
www.grapevinecovandwarks.org/whatwe-do/shifting-power/
Adult MH Support
A wide range of support including one-to-one, mental health courses to help people better understand and manage their own mental health.
Pathfinder One-to-Ones
024 7622 9988
pathways@cwmind.org.uk
Recovery Wellbeing Academy
www.recoveryandwellbeing.co.uk
Community Support
024 7601 7226
Coventry Safe Haven
A drop-in available to anyone aged 18+ for out-of-hours mental health support. A welcoming, safe, comfortable, non-judgmental and non-clinical environment, that provides information and emotional support.
07921 876 065
coventryhaven.mhm@nhs.net
Improving Access to Psychological Therapy (IAPT)
Helping those aged 16+ with symptoms of anxiety or depression.
024 7667 1090
