We will be working on our online systems on Saturday 15 June so you may experience some disruption. We apologise for any inconvenience this may cause.
If you are a provider (residential home, nursing home, day care, care agency, housing with care establishment) or a professional or council worker, in addition to any actions taken or telephone contact made, please download and complete the Background Information form (BIF) and email to the social work/mental health team, retaining a copy for your records.
If you don't know who the social work/mental health team are, contact Adult Social Care Direct on 024 76 83 3003 or email email@example.com.
If you have reported a concern about abuse or neglect and you are dissatisfied with the decision not to investigate, please view our Escalation Policy.