Coventry City Council Complies with the Data Protection Act 2018 and the GDPR and is registered with the Information Commissioners Office (ICO) as a Data Controller.
This Privacy Notice explains how your personal information is going to be used, what for, who it will be shared with and why.
We collect and hold personal information relating to the applications for cremation and burial services, submission of permits to erect a memorial on to a purchased grave, applications for leased memorials in the Gardens of Remembrance, making payments direct to Coventry Bereavement Services for services and products supplied and to distribute customer surveys.
We use this information to:
We process personal data because the Law says we must.
We will share data with:
We will only keep your information as long as we need to, so we can give you the service you need, unless we have to keep it for legal reasons. The time can be different depending on the service you have asked for.
You have the right to:
To exercise any of these rights please contact Coventry Bereavement Services: [email protected]
Where personal data is processed on the basis of consent, you will have the right to withdraw that consent. However Coventry City Council process personal data that it is necessary to do so in order to comply with our legal obligations and to enable us to perform tasks carried out in the public interest.
You have the right to submit a complaint if you are unhappy with the way your request is handled or disagree with a decision made by the council regarding your data. In these circumstances you can contact the Data Protection Team (DPO) and request a review of the decision. [email protected]
If you are not satisfied with any outcome from the DPO you may wish to apply to the Information Commissioners Office at:
The Information Commissioners Office