About the SEND Information, Advice and Support Service (IASS)

Pages in About the SEND Information, Advice and Support Service (IASS)

  1. Service Update - Autumn 2021
  2. What does SEND Information, Advice and Support Service offer?
  3. Confidentiality policy
  4. Impartiality policy
  1. Service standards
  2. Steering group
  3. Your service, your views

Service Update - Autumn 2021

The current situation with regards to SEND IASS in light of the Government’s advice around COVID-19 is as follows;

The service continues to operate in providing you with high-quality information, advice and support around SEND. We realise that this might be a very worrying time for all families, but rest assured that we will continue to be available to support in any way we can.

The service is still currently operating slightly differently, in that staff are not carrying out their duties from Limbrick Wood Centre. Please do not attend Limbrick Wood Centre without notifying us first – there is a strong possibility that there will be no-one in the office.

We are still contactable via the normal phone number 024 7669 4307. If no-one answers, please leave your name and number and someone will come back to you as soon as possible – we aim to get back to you within two working days and this will continue to be our service standard. Please be aware that “unknown number” may be displayed when we call back.

Alternatively, you can contact us by email at [email protected].

Wherever possible, we will continue to support you in ways that don’t involve face-to-face meetings, or people having to travel to different locations. This will be done through a suitable communication method for you, and can be discussed with a staff member. Whilst we understand that many people find meeting with staff beneficial, we are confident that we can maintain a high level of service to you through alternative means, but we aim to be as flexible as possible - if meeting face to face is the most appropriate option, we will endeavour to support in this way.

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