SEND Information, Advice and Support Service (IASS)

Your service, your views

SEND IASS is a service that welcomes the views of it's users to make sure it's providing children and young people with SEND, and their families the right information advice and support in Coventry.

How can I provide feedback?

All users are encouraged to complete our user survey. This is available through our "Let's Talk Coventry" page, and the service also regularly contacts users for their views following involvement from the service. 

What else can I comment on?

The "Let's Talk Coventry" page also allows you to take part in quick polls which we will run from time to time. It offers an option to ask us a question - this is really useful to us if you have a barrier to accessing our services in any way. For example, you may feel that it would be useful for us to offer more options to meet face-face with parents across the city. If this is something we can accomodate, then we will do our best to create a solution.

What if I want to make a complaint?

Hopefully your experience of using SEND IASS will be a positive one - however, there may be occasions where you feel that the service has not fulfilled its duties or the way your query was . Please refer to the complaints policy for further details, or discuss with the SEND IASS manager.

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