Resolving disagreements

Guidance, links and contacts

Special Needs Jungle

The Special Needs Jungle provides parent-led information, resources and informed opinion about children and young people with SEN, special needs, disability, health conditions and rare diseases.  They provide a variety of information including a flowchart for if you disagree with SEN provision. You can access this here: Flowchart.

School complaints

You must complain to your school directly before complaining to any other organisation. Visit the Government website for advice on complaining about a school or access the individual school's complaints procedure, normally available on their website.

A useful source of information is IPSEA.

Local Authority feedback

Make a comment, compliment or complaint about a Coventry City Council service.

Healthwatch

Healthwatch Coventry is the independent champion for health and social care in Coventry. Healthwatch Coventry Services include:

  • Information helpline for questions about local health and social care services
  • Support for people making an NHS complaint
  • Gathering feedback and views on local services and using this to influence how services are run and planned.

Visit the Healthwatch website.

PALs

The Patient Advice & Liaison Service (PALS) is a service that deals with patients', relatives' or carers’ queries and concerns regarding their health care, and can provide information on NHS services generally.

Local Government and Social Care Ombudsman (LGO)

The Local Government and Social Care Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides. Visit the LGO website.

SEND Information, Advice and Support Service (IASS)

Open Mon - Thurs 9am - 5pm. Fri - 9am - 4.30pm

Email: [email protected]

Tel: 024 7669 4307

Visit: https://www.coventry.gov.uk/iass

Limbrick Wood Centre
Thomas Naul Croft
Tile Hill
Coventry
CV4 9QX

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