Superdrug Pharmacy, Hertford Street
This award was voted for by CGL service users and staff for pharmacies supporting drug and alcohol users - recognising great work keeping service users safe and caring about their wellbeing. Superdrug provides a needle exchange and dispenses opioid substitute medication for CGL clients. They regularly call to speak to workers to check in with them if they have concerns about a client.
Some of the comments from CGL staff were:
“We aim to keep all our service users safe and Superdrug are really are on board with this. They provide an extra pair of eyes and have great communication skills. They care about our service users’ wellbeing and this comes across in abundance, what more could we wish for”
“I have seen first-hand how they dispense and treat our clients, have great rapport with them and always try to build a good working relationship”
“Superdrug offer a non-judgemental service to some of my most ‘difficult’ service-users’, happy to convey messages to those in the homeless community. I have found all staff to be helpful and professional in my interactions with myself and service users”.
Service Users said:
“They speak to me like I’m a normal person”
“Happy, friendly service, remind me of my appointments with the Dr”
“Wicked – really nice staff”
“Most convenient chemist, friendly staff and helpful for reminding me of next appointment, non-judgemental” – from a homeless service user
“I’ve been offered great advice around my other medications”