Adult Social Care Organisational Health Check

Adult Social Care Organisational Health Check 2022/23

These are the findings of the Adult Social Care Organisation Healthcheck. The Survey was last undertaken in 2019.

83 respondents (92 in 2019, 80 in 2017); 34 (41%) social care professionals, 32 (39%) social workers, and 17 (20%) occupational therapists.
Over half (52%) have worked in the Council for over 10 years.13% are new employees with less than two years' service (27% in 2019) and 20% with 2-5
years service. The vast majority of respondents (99%) are on a permanent contract.
9 in 10 respondents agree with the statement “I have access to best practice, research and evidence materials".

73% of respondents agree that Care Director case management tool “reasonably” or “to a large extent” supports their work (77% in 2019).
29% of respondents felt that they spent 80% or more of their time inputting into Care Director.
Satisfaction with Care Director training went down compared to 2019.
"How satisfied were you with the Care Director training you received?":
- 36% not very
- 45% partially
- 19% completely

85% of staff agree there are relevant opportunities to enable them to meet their CPD needs. (82% in 2019)
82% social workers say their learning and development needs are mapped to the Professional Capabilities Framework. (80% in 2019)
45% of qualified occupational therapists say their needs are mapped to the OT post-qualifying framework. (47% in 2019, 14% in 2017)
53% said their training and development needs were identified through supervision and appraisal.
63% agreed that the training organised helps them understand and meet the needs of service users and carers.
62% agreed that the training attended is challenging, engaging, good quality and helps practice.
51% agreed that their induction prepared them for their specific role in the Council.

73% of staff say their caseload is fair and manageable. (81% in 2019, 43% in 2017)
51% of staff say they have sufficient time to work effectively with the service users on their caseload most of the time. (54% in 2019, 43% in 2017)

(% strongly agree/agree)

89% say work issues are shared openly. (86% in 2019)
81% feel able to raise concerns with managers. (88% in 2019)
94% feel able to raise concerns about workloads. (96% in 2019)
93% have sufficient autonomy to practice creatively with my service users. (95% in 2019)
89% say caseload is appropriate to their level of knowledge and experience. (87% in 2019)
49% have sufficient time to work in additional responsibilities. (50% in 2019)

80% said they had a team meeting every month or week. (70% in 2019)
- Every week 23%
- Alternative weeks 17%
- Every month 40%
- Most months 17%
- Every half year 1%
- Less frequently 2%
86% get regular feedback/updates from management. (90% in 2019)
95% of respondents know and recognise partly or all of the Adult Social Care Management Team. (=95% in 2019)
76% know and recognise the Adult Principle Social Worker. (86% in 2019)

Supervision takes place:
- Monthly 64% (49% in 2019)
- Most months 25%
- Once or twice in the last six months 8%
- Once or twice in the last year 2%
84% are completely or to a greater extent satisfied with the quality of supervision. (80% in 2019, 69% in 2017)
88% of respondents have had an appraisal in the past year. (86% in 2019)
73% get opportunity in their supervision for reflection and emotional support and 78% discussion of learning and development. (65% in 2019)
Over half (51%) get coaching or mentoring opportunities. (29% in 2019)
92% of respondents are completely or to a greater extent satisfied with the support received from line managers/supervisors where they have complex cases.

"I feel more positive about my role and employment with Coventry City Council than I did a year ago":
- Yes 54% (54% in 2019, 43% in 2017)
- No 37% (30% in 2018, 46% in 2017)
81% of respondents saw themselves working for the Council in 5 years' time (90% in 2019).

Communication between staff and senior managers is effective:
- Completely 33% (38% in 2019)
- Partially 57% (54% in 2019)
- Not at all 11% (8% in 2019)
Staff are consulted and involved in proposed changes:
- Completely 18% (14% in 2019)
- Partially 61% (76% in 2019)
- Not at all 20% (10% in 2019)
I look forward to going to work:
- Always/often 64% (66% in 2019)
- Sometimes 34% (28% in 2019)
- Never 2% (6% in 2019)
I feel enthusiastic about my job
- Always/often 58% (74% in 2019)
- Sometimes 42% (24% in 2019)
- Never 0% (1% in 2019)

86% of respondents expressed confidence working in a hybrid way. In 2019 93% felt prepared for agile working.