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Adult social care - comments, compliments and complaints

Things you may want to complain about

You can complain to us about anything you want to and we will always consider your views.  In some circumstances, however, we may not be able to investigate your complaint, for example if you are complaining about something that happened more than twelve months ago.

These are some of the things you may want to complain about:

  • If we do not deliver a service on time
  • If you receive a poor quality service
  • The attitude or behaviour of our employees
  • Your assessment, care plan or the review of your services
  • Decisions you do not agree with
  • The level of service we provide, the cost of it, or how often you receive it
  • Changes to your service or care plan
  • The effect of our policies on you and your services or
  • How our assessment and eligibility criteria affect you and your services

Comments, compliments and complaints - Adult social care


Tel: 08085 834 333

Customer Service Centre
Adult Social Care Complaints
Broadgate House

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