Reporting unauthorised encampments
We can only deal with unauthorised encampments on land we own – such as parks, public car parks and roads.
Report an unauthorised encampment
You can report an unauthorised encampment by calling the Police on 101 or by using our online form.
Report an unauthorised encampment
If a crime is being committed or someone’s life is in danger, call the Police on 999.
We have an agreement with West Midlands Police setting out how we deal with unauthorised encampments on public land and we work closely with officers and other organisations to make sure all decisions and actions are consistent, fair and within the law.
As set out in the Human Rights Act and the Equality Act 2010, we recognise the right of Gypsies and Travellers to live a nomadic way of life. Gypsies and Travellers are ethnic groups with their own culture, language and values and are protected from discrimination by the Equality Act 2010.
Customer Services
Open 9am–5pm Monday to Friday (excluding bank holidays). If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Many queries relating to Council Tax, benefits or bin and bulky waste collections can be dealt with directly by logging into My Account.