Your communication with the Council

If we record or monitor any telephone calls that you make to us, we will tell you at the beginning of the call.

All calls received by our Customer Service Centre are recorded and kept for 8 weeks before being permanently deleted.

If you email us, we may keep a record of the email and your email address. We will not put confidential information in an email unless you agree.

When you contact us by email, please do not include any confidential information that is not really needed. Password protect emails or use our secure online forms and services.

A 'My Account' created when you contact us will remain permanently unless you request this to be deleted.

Service Requests logged via email form or customer contact are retained for three years before being deleted.

'Live Chat' - only the original question asked is retained, all other information is automatically deleted when the chat box window is closed.